Product Trainer & Onboarding Specialist (Hybrid)

MRI India; Manila; Hybrid; PHP 600,000 - 960,000; Full time

Benefits offered by this job

Hybrid Working Arrangement (2 days WFH

HMO coverage with dependent

Free 24/7 gym access (Ortigas & Makati

20 annual leaves with 5 credits

Career growth opportunities

Job summary

MRI Software in Ortigas is seeking a Product Trainer (Application Software) to support onboarding and training for real estate clients. You will coordinate training agendas, conduct sessions, and troubleshoot CRM workflows, SQL queries, and API integrations in collaboration with internal teams.

The role emphasizes delivering a smooth onboarding experience, creating customer advocates for MRI residential products, and maintaining thorough training documentation and records.

Qualifications

• Minimum 1+ years experience in Real Estate industry.
• Experience delivering client training, onboarding, and support.
• Familiarity with real estate CRMs is a plus.
• Basic understanding of SQL, APIs, or software integrations.
• Strong communications and time-management skills.
• Team player with cross-functional collaboration.
• Comfort with face-to-face and virtual training sessions.

Responsibilities

• Coordinate and conduct onboarding training with clients.
• Provide technical product support and troubleshoot issues including SQL and API integrations.
• Maintain case records and troubleshooting docs in CRM/case systems.
• Create training materials and knowledge transfer documents.
• Book external consultants and conduct Face to Face training when required.
• Ensure scheduling and sequencing of training sessions is accurate.
• Prepare monthly team reports and maintain training records.
• Respond to client information requests and related services.
• Prepare training agendas in advance for client sessions.
• Serve as first point of contact for onboarding training.
• Understand onboarding processes to cover staff leave.

Skills

Client training delivery

Onboarding experience

Customer support

Software application support

SQL knowledge

APIs knowledge

Tools

Box+Dice CRM

Vault CRM

Agent Box CRM

Job description

MRI Software in Ortigas is seeking a Product Trainer (Application Software) to support onboarding and training for real estate clients. You will coordinate training agendas, conduct sessions, and troubleshoot CRM workflows, SQL queries, and API integrations in collaboration with internal teams.

The role emphasizes delivering a smooth onboarding experience, creating customer advocates for MRI residential products, and maintaining thorough training documentation and records.