Product Trainer (Application Support)

MRI India; Manila; Híbrido; PHP 600.000 - 960.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Working Arrangement (2 days WFH

HMO coverage with dependent

Free 24/7 gym access (Ortigas & Makati

20 annual leaves with 5 credits

Career growth opportunities

Descripción de la vacante

MRI Software in Ortigas is seeking a Product Trainer (Application Software) to support onboarding and training for real estate clients. You will coordinate training agendas, conduct sessions, and troubleshoot CRM workflows, SQL queries, and API integrations in collaboration with internal teams.

The role emphasizes delivering a smooth onboarding experience, creating customer advocates for MRI residential products, and maintaining thorough training documentation and records.

Formación

• Minimum 1+ years experience in Real Estate industry.
• Experience delivering client training, onboarding, and support.
• Familiarity with real estate CRMs is a plus.
• Basic understanding of SQL, APIs, or software integrations.
• Strong communications and time-management skills.
• Team player with cross-functional collaboration.
• Comfort with face-to-face and virtual training sessions.

Responsabilidades

• Coordinate and conduct onboarding training with clients.
• Provide technical product support and troubleshoot issues including SQL and API integrations.
• Maintain case records and troubleshooting docs in CRM/case systems.
• Create training materials and knowledge transfer documents.
• Book external consultants and conduct Face to Face training when required.
• Ensure scheduling and sequencing of training sessions is accurate.
• Prepare monthly team reports and maintain training records.
• Respond to client information requests and related services.
• Prepare training agendas in advance for client sessions.
• Serve as first point of contact for onboarding training.
• Understand onboarding processes to cover staff leave.

Conocimientos

Client training delivery

Onboarding experience

Customer support

Software application support

SQL knowledge

APIs knowledge

Herramientas

Box+Dice CRM

Vault CRM

Agent Box CRM

Descripción del empleo

The Product Trainer (Application Software) will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions. Delivering a seamless onboarding training experience for our clients. The role also supports clients by troubleshooting application issues, assisting with CRM workflows, SQL-related queries, and API integrations, while collaborating with internal teams to resolve technical concerns. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products.

Responsibilities:

• Coordinates and conducts all admin and sales onboarding training in conjunction with the client
• Experience providing technical product support, SQL and API integrations, managing support cases through resolution while ensuring timely client communication.
• Maintains accurate case records, customer communications, and troubleshooting documentation using CRM and case management systems.
• Experienced in customer onboarding support, knowledge transfer, user guidance, and creation of support documentation and training materials.
• External consultant booking and Face to Face training when required.
• Adhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner.
• Maintaining training records and monitoring expiring/expired training hours.
• Provide high-level administrative support to the Training Manager and preparation of the team's monthly report.
• Responds to client requests for information and related services.
• Prepare all training agendas in readiness for client training.
• First point of contact for all onboarding training.
• Understanding the onboarding process to cover when staff are on leave

Job Requirements:

• Minimum 1+ years experience in the Real Estate industry (If you an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you)
• Experience delivering client training, onboarding, customer support, or software application support.
• Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box)
• Basic understanding of SQL, APIs, or software integrations is advantageous.
• Effective communication both written and oral
• High degree of problem-solving skills and time management skills
• Team player with the ability to collaborate effectively with internal stakeholders and cross-functional teams.
• Ability to conduct face-to-face and virtual training sessions confidently and professionally.
• Empathy to understand each client that you are training, their needs, and the way they need to be trained

Benefits:

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus, additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equi