Product Technical Support Analyst I — Grow, Resolve, Learn

FIS; Manila; In loco; PHP 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

FIS is seeking an entry-level IT support professional to collect incident information, triage basic issues, and ensure timely updates to clients. You will work under supervision to resolve incidents within established SLAs, coordinate with specialists when needed, and contribute to knowledge bases for ongoing improvement.

Responsibilities include documenting resolutions and supporting ongoing operational tasks in a client-facing service desk environment.

Competenze

• Familiarity with incident tracking and basic triage processes.
• Ability to follow established procedures to resolve common issues.
• Strong written and verbal communication skills in a professional setting.

Mansioni

• Collect incident information from clients and self-service tools.
• Track incidents from identification to resolution with adherence to SLAs.
• Coordinate with other support resources to escalate or route complex issues.
• Document resolutions to support knowledge bases and future inquiries.

Conoscenze

Incident management basics

Customer service

Communication skills

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

FIS is seeking an entry-level IT support professional to collect incident information, triage basic issues, and ensure timely updates to clients. You will work under supervision to resolve incidents within established SLAs, coordinate with specialists when needed, and contribute to knowledge bases for ongoing improvement.

Responsibilities include documenting resolutions and supporting ongoing operational tasks in a client-facing service desk environment.