Product Technical Support Analyst (Fund Accounting)

FIS Global Solutions Philippines; Philippines; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional education and development

Career growth opportunities

Inclusive and diverse work environment

Job summary

FIS Global Solutions Philippines is hiring a Product Technical Support Analyst to provide functional and technical support for investment accounting applications. The role involves troubleshooting, monitoring system performance, supporting production activities, and collaborating with internal and client-facing teams to resolve complex business and technical challenges.

Hybrid work arrangement applies. Ideal candidates have a finance, accounting, or fintech background, strong problem-solving

Qualifications

• Bachelor's degree in Accounting, Finance, Business, IT, or related field.
• Experience in application support, production support, client services, or related function.
• Knowledge of financial services, investment accounting, fund accounting, or financial instruments.

Responsibilities

• Provide functional and technical support on the IAM platform with high-quality, timely responses.
• Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments.
• Manage daily production support including IAM BAU tickets and system issues.
• Monitor batch processes and coordinate fixes with internal teams.
• Understand client setups, workflows, and multi-account configurations.

Skills

Analytical skills

Troubleshooting

Problem solving

Communication skills

Education

Bachelor's degree in Accounting, Finance, Business, Information Technology, or related field

Tools

InvestOne

Job description

Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.

Role location: Hybrid (three days in-office, two days virtual)

Job Summary: As a Product Technical Support Analyst, you will provide functional and technical support for investment accounting applications, helping clients maintain smooth day‑to‑day operations. You will troubleshoot issues, monitor system performance, support production activities, and collaborate with internal and client‑facing teams to resolve complex business and technical challenges. This role is ideal for professionals with a background in finance, accounting, or financial technology who enjoy problem‑solving and client engagement.

Your key responsibilities:

• Provide functional and technical support on the IAM platform, ensuring all client queries are resolved with high‑quality, timely responses.
• Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments to identify root causes.
• Manage daily production support, including IAM BAU tickets, functional queries, and system issues.
• Monitor batch processes (FOMI jobs, Process Manager schedules, pricing/FX uploads), identify failures early, and coordinate fixes with internal teams.
• Understand client setups, workflows, multi‑account configurations, and custom processes (e.g. Client‑specific workflows).
• Liaise closely with internal teams—Product Development, CIO, PS, Operations, ESM—to ensure issues are prioritized and resolved efficiently.
• Collaborate with client teams (AAM, TechOps) for daily operations, testing cycles, UAT activities, and alignment discussions.
• Document recurring issues, client information, fixes, and process updates to support product quality and knowledge management.
• Engage EIM for major incident escalations; follow governance, maintain SLA compliance, and prepare RCA notes.
• Build strong domain knowledge in financial accounting concepts like NAV, pricing, FX, amortization, and corporate actions.
• Participate in ad‑hoc projects, process improvements, and performance optimization initiatives (e.g., batch fine‑tuning, weekend validations).
• Maintain client satisfaction through proactive communication, expectation management, and periodic follow‑ups.

What you bring:

Required qualifications:

• Bachelor's degree in Accounting, Finance, Business, Information Technology, or a related field.
• Experience in application support, production support, client services, or a related support function.
• Knowledge of financial services, investment accounting, fund accounting, or financial instruments.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent verbal and written communication skills in English, with the ability to engage effectively with clients and stakeholders.

Preferred qualifications:

• Experience supporting investment accounting, portfolio accounting, or financial operations platforms.
• Familiarity with fund accounting concepts, including valuation, pricing, foreign exchange, and corporate actions.
• Experience with InvestOne or similar investment management and accounting platforms.

The impact you'll make:

As a Product Technical Support Analyst, you will be part of a team that supports critical investment accounting operations for financial services clients. Your work will help ensure system stability, operational efficiency, and a high‑quality client experience. By combining technical troubleshooting with financial domain knowledge, you will contribute to the ongoing success of both clients and internal teams.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

Ready to build what's next?

At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.

Our benefits include:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Internal career growth opportunities
• Inclusive and diverse work environment
• Resources to invest in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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