Product Support Specialist — Hybrid/Remote

Inspiren; Philippines; Híbrido; PHP 420.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity

Growth & recognition

AI tools and training

Hybrid/remote work

Descripción de la vacante

Inspiren seeks a Product Support Specialist to own customer issues end-to-end, communicate clearly, and collaborate with product, clinical success, and engineering teams. You’ll engage with field technicians, manage device-related requests, and keep customers informed with proactive updates.

You’ll join a fast-moving startup focused on aging-in-place technology, with emphasis on delivering reliable support and continuous improvement in workflows and data labeling as needed.

Formación

• Experience delivering customer support or product support in tech, SaaS or hardware.
• Ability to own cases end-to-end via phone, email, or ticketing system.
• Clear written and verbal English to explain technical issues.
• Strong organization with multiple tickets and priorities.
• Customer-first attitude in fast-paced environments.

Responsabilidades

• Own customer cases from intake to resolution in Salesforce.
• Work through event review requests and device issues, reading logs.
• Submit RMAs and coordinate on-site visits with field technicians.
• Provide proactive updates to customers via email and phone.
• Collaborate with Implementation, Product, Clinical Success, and Engineering.
• Escalate issues to Engineering with context and next steps.
• Identify gaps in ticketing and support workflows and suggest improvements.
• Support data labeling workflows when needed.

Conocimientos

Customer support

SaaS experience

Salesforce Service Cloud

Zendesk

Technical communication

Attention to detail

Problem solving

Coordination with field technicians

Multitasking

Hardware support

Herramientas

Salesforce Service Cloud

Zendesk

Descripción del empleo

Inspiren seeks a Product Support Specialist to own customer issues end-to-end, communicate clearly, and collaborate with product, clinical success, and engineering teams. You’ll engage with field technicians, manage device-related requests, and keep customers informed with proactive updates.

You’ll join a fast-moving startup focused on aging-in-place technology, with emphasis on delivering reliable support and continuous improvement in workflows and data labeling as needed.