Product Support Specialist

present of AI; Philippines; Presencial; PHP 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Access to AI tools and training

Descripción de la vacante

present of AI is seeking a customer support professional to manage cases from initial contact to resolution in a hardware/software product used in senior living communities.

You will read device logs, draft updates, and coordinate with field technicians while keeping customers informed by email and phone. Comfort with AI tools and training is a plus as you escalate issues to engineering with precise details.

Formación

• Own cases from first contact to closure and keep customers informed.
• Explain technical issues clearly in simple terms for non-technical users.
• Coordinate with field technicians and escalate to engineering with clear detail when needed.

Responsabilidades

• Read device logs to diagnose issues and drive faster resolutions.
• Handle tickets end-to-end from intake to closure in a support environment.
• Draft customer updates using AI tools and ensure accuracy before sending.
• Collaborate with cross-functional teams to surface patterns and drive improvements.

Conocimientos

End-to-end case ownership

Technical communication

AI tools familiarity

Herramientas

Salesforce Service Cloud

Zendesk

Descripción del empleo

This role is the front line for customer problems with a hardware and software product used in senior living communities. A strong candidate owns cases from first contact to closure, reads device logs to work out what went wrong, and keeps customers and field technicians informed by email and phone. It also calls for juggling several systems and parties at once and knowing when to escalate to engineering with clear detail.

How it fits the AI era

Much of the daily work is case handling and coordination, which AI tools can speed up through drafting updates, summarizing tickets, and surfacing patterns in device issues. The judgment stays human: deciding what a customer really needs, spotting when an issue should go to engineering, and keeping a calm, clear line of communication. The posting mentions access to AI tools and training, so comfort with them is part of the job.

How it builds AI experience

The role offers hands on practice using AI tools in a support setting, such as helping draft customer updates or sort through case data. A candidate can build this by getting familiar with AI features inside ticketing platforms like Salesforce or Zendesk and by learning to check AI output before it reaches a customer. The posting also mentions data labeling work, which gives direct exposure to how AI systems are trained and improved.

Worth showing

• End to end case ownership
• Salesforce Service Cloud
• Clear technical explanations
• Coordinating field technicians

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Inspiren

Inspiren provides an AI-powered ecosystem for senior living communities that combines sensing hardware, software, and clinical support, per the company.