AI-Savvy Product Support Specialist: End-to-End Cases

present of AI; Philippines; Presencial; PHP 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Access to AI tools and training

Descripción de la vacante

present of AI is seeking a customer support professional to manage cases from initial contact to resolution in a hardware/software product used in senior living communities.

You will read device logs, draft updates, and coordinate with field technicians while keeping customers informed by email and phone. Comfort with AI tools and training is a plus as you escalate issues to engineering with precise details.

Formación

• Own cases from first contact to closure and keep customers informed.
• Explain technical issues clearly in simple terms for non-technical users.
• Coordinate with field technicians and escalate to engineering with clear detail when needed.

Responsabilidades

• Read device logs to diagnose issues and drive faster resolutions.
• Handle tickets end-to-end from intake to closure in a support environment.
• Draft customer updates using AI tools and ensure accuracy before sending.
• Collaborate with cross-functional teams to surface patterns and drive improvements.

Conocimientos

End-to-end case ownership

Technical communication

AI tools familiarity

Herramientas

Salesforce Service Cloud

Zendesk

Descripción del empleo

present of AI is seeking a customer support professional to manage cases from initial contact to resolution in a hardware/software product used in senior living communities.

You will read device logs, draft updates, and coordinate with field technicians while keeping customers informed by email and phone. Comfort with AI tools and training is a plus as you escalate issues to engineering with precise details.