Product Support Rep IV

MiniMed; Taguig; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Recognition of employee contributions

Job summary

MiniMed is seeking a customer support specialist to respond to product inquiries and troubleshoot concerns for customers living with diabetes. Ideal candidates will possess strong interpersonal skills and product knowledge, along with a minimum of 6 years of relevant experience.

In this role, you'll document inquiries and issues, helping to improve product quality and enhance patient care. MiniMed offers a competitive salary and a variety of benefits to support employees throughout their careers.

Qualifications

• Minimum of 6 years of relevant experience.
• Advanced practical knowledge in a specific discipline.
• Ability to document customer information and product issues.

Responsibilities

• Respond to customer product inquiries via telephone or chat.
• Troubleshoot customer concerns and recommend actions.
• Document customer information and product issues.

Skills

Interpersonal skills

Product knowledge

Troubleshooting

Communication

Job description

About The Role

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

A Day in the Life

Our Global Diabetes Capability Center is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes.

This position is an exciting opportunity to work with Minimed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

#BetterDaysStartNow

Responsibilities

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

OFFICE SUPPORT CAREER STREAM

Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

• Autonomy: Works on assignments that are extremely complex in nature, and may be responsible for leading daily operations.
• Performs a variety of complex or technical-advanced administrative and clerical duties.
• Has high degree of initiative; Work may be done without established procedures.
• Organizational Impact: Work may include activities related to special assignments, and providing instructions to accomplish day-to-day work activities to junior individuals in the department.
• Work involves obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature.
• Innovation and Complexity: Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.
• Problems faced are general and may require understanding of other job areas but typically are not complex.
• Communication and Influence: Communicates with internal and external contacts.
• Obtains and provides information on matters of significant importance to the job area.
• Leadership and Talent Management: May act as a team lead and assistant to the supervisor / manager.
• May delegate tasks to other team members and be responsible for the review of work product.

Required Knowledge and Experience

Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education. Requires minimum of 6 years of relevant experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.