Technical Support Representative 1

Dexcom Philippines; Manila; Hybrid; PHP 1,503,307 - 2,104,630; Full time

Benefits offered by this job

Comprehensive benefits program

Growth opportunities on a global scale

Career development through in-house learning programs

Job summary

Dexcom Philippines is seeking a Technical Support Representative to assist patients using Dexcom products. You will provide customer service through phone and email, resolve installation and operational issues, and document recurring technical problems. A successful candidate has contact center experience and strong technical knowledge. This role offers a hybrid work arrangement and comprehensive benefits. Join a leader in continuous glucose monitoring technology and make a positive difference in healthcare.

Qualifications

• Experience working in a Contact Center.
• Preferably with technical background.
• Must be at least college level.

Responsibilities

• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns regarding installation and product application.
• Troubleshoot problems with malfunctioning equipment or software.

Skills

Interpersonal skills

Technical product knowledge

Customer service

Education

High school diploma/certificate or equivalent

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

Meet The Team

As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.

Where You Come In

• You will respond to customer product inquiries via telephone or in written internet-based email and chat sessions.
• You are to resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer‑centric activities.
• You will troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
• You are to document customer information and recurring technical issues to support product quality programs and product development.

What Makes You Successful

• You must have an experience working in a Contact Center
• Preferably with technical background
• You must be willing to work on a hybrid/flex work arrangement
• You must be at least college level

What You’ll Get

• A front row seat to life‑changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.

Travel Required

0-5%

Experience And Education Requirements

Typically requires 0- 2 years of related experience and a High school diploma/certificate or equivalent.