Product Support Specialist – Real Estate Tech

Jones Lang LaSalle Incorporated; Makati; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Makati, Philippines is hiring a Product Specialist Associate to support a specific product within Leasing & Capital Markets Technology. You’ll respond to user inquiries, triage cases, and escalate to tech teams while maintaining a smooth user experience.

You’ll leverage AI tools like JLL GPT, contribute to documentation, and help onboard new hires. Strong English, teamwork, and problem solving are essential.

Qualifications

• 1+ years of product support or real estate experience.
• 1-2 years of experience in supported Leasing business lines or functions.
• Advanced English and secondary language fluency in speaking, reading, and writing is required.
• Comfort with documentation tools (e.g., Confluence) or willingness to learn.
• Knowledge of Azure DevOps, Jira, ServiceNow, and Salesforce is preferred.
• Proficiency in Microsoft Office; Excel reporting / querying large datasets.

Responsibilities

• Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s).
• Triages and manages case workflows in service tools and provides feedback for feature prioritization.
• Escorts escalations with technology teams while maintaining a seamless end-user experience.
• Uses Generative AI (e.g., JLL GPT) to support tasks and initiatives.
• On-boards new hires and off-boards terminated employees.
• Documents case resolutions and leverages existing documentation for consistency.
• Maintains documentation of processes and workflows for supported products.
• Performs service benchmarks (response time, handle time, CSAT) and collaborates to improve messaging and resolution.

Skills

Advanced English

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Independent work

Tools

Confluence

Microsoft Office

Excel

Azure DevOps

Jira

ServiceNow

Salesforce

Job description

Jones Lang LaSalle Incorporated in Makati, Philippines is hiring a Product Specialist Associate to support a specific product within Leasing & Capital Markets Technology. You’ll respond to user inquiries, triage cases, and escalate to tech teams while maintaining a smooth user experience.

You’ll leverage AI tools like JLL GPT, contribute to documentation, and help onboard new hires. Strong English, teamwork, and problem solving are essential.