Senior Site Reliability Engineer

Maya; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Maya is seeking a Senior Site Reliability Engineer to join the Partner Marketing Solutions team. You will lead reliability, automation, and observability to ensure scalable, resilient ad-delivery and partner integrations. You will influence across squads to achieve availability targets and build self-service tooling.

You will own incident response, drive capacity planning, and coach engineers on SRE practices, while ensuring privacy and compliance in telemetry and data handling.

Qualifications

• 8+ years in SRE, platform, infrastructure, or DevOps engineering (or equivalent).
• Bachelor's degree in Computer Science, IT, Computer Engineering, or equivalent practical experience.
• High expertise operating production Kubernetes and service mesh (Istio) at scale; advanced Terraform and Helm.
• GitLab CI/CD and ArgoCD experience for CI/CD pipelines and deployments.
• Experience with observability tools (Dynatrace/OpenTelemetry) and incident response leadership.
• Go or Python and shell scripting for tooling; strong automation mindset.

Responsibilities

• Lead reliability for PMS platforms and architect scalable cloud-native infrastructure and pipelines.
• Harden partner integrations and ad-delivery paths with timeouts, retries, fallbacks, and latency SLOs.
• Drive automation and GitOps; build reusable IaC modules and CI/CD workflows for self-service across squads.
• Own incident command and RCA; lead major incidents and on-call escalation with blameless RCAs.
• Steer reliability governance and observability; set SLOs and budgets with privacy compliance.
• Mentor engineers on SRE practices and optimize capacity and cost across cloud environments.

Skills

Cloud-native & Platform Reliability

IaC, GitOps & CI/CD

Observability & SRE Practices

Automation & Platform Engineering

Leadership & Influence

Foundations & Compliance

Education

Bachelor's degree in Computer Science, IT, Computer Engineering, or equivalent practical experience

Tools

Kubernetes

Istio

Docker

Terraform

Helm

GitLab CI/CD

ArgoCD

Dynatrace

OpenTelemetry

Prometheus

Grafana

Go

Python

Shell

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

CORE PROFILE

We are looking for a Senior Site Reliability Engineer to join Partner Marketing Solutions (PMS), the team behind Maya’s partner advertising, campaign orchestration, audience targeting, and partner integrations. You will lead the team’s approach to reliability, resilience, and operational excellence across the PMS domain, influencing squads on automation, scalability, and fault tolerance so millions of Maya users get dependable ad experiences.

NATURE OF WORK

In this role, you will:

• Lead reliability for PMS platforms — Architect, automate, and operate scalable cloud-native infrastructure and pipelines so ad delivery and campaign orchestration meet availability and latency targets.
• Harden partner integrations & ad-delivery paths — Apply timeouts, retries, fallbacks, circuit breaking, and rate limits to partner APIs; define and report latency SLOs on critical paths.
• Drive automation & GitOps — Build reusable IaC modules and CI/CD workflows that improve deployment safety and self-service across PMS squads.
• Own incident command & RCA — Lead major incidents and restoration on monetization paths, join on-call escalation, and run blameless RCAs that eliminate repeat failures.
• Steer reliability governance & observability — Run reliability reviews, set SLOs and error-budget policy with Product and Engineering, and ensure telemetry meets privacy and consent requirements.
• Optimize capacity & cost, and mentor — Lead cloud optimization and capacity planning, review designs and code for reliability impact, and coach engineers on SRE practices.

DISPLAYED SKILL MASTERY

• Cloud-native & Platform Reliability — Kubernetes (multi-tenancy, CRDs/operators, deployment strategies), Docker, Istio (traffic shaping, mTLS, circuit breaking), Microservices, high availability, and AWS cost optimization.
• IaC, GitOps & CI/CD — Advanced Terraform (custom modules, automated testing), Helm (chart libraries, lifecycle hooks), GitLab CI, ArgoCD, and progressive delivery (Flagger).
• Observability & SRE Practices — SLIs/SLOs, error budgets, and chaos engineering; tuning with Dynatrace, OpenTelemetry, Prometheus, and Grafana.
• Automation & Platform Engineering — Go or Python and Shell for tooling; self-service IDP automation (provisioning, RBAC); code review with a reliability lens.
• Leadership & Influence — Leads SRE projects across a domain, pinpoints root causes in complex codebases, influences squads without direct authority, and communicates clearly in incidents, RCAs, and reviews.
• Foundations & Compliance — Linux/Unix, networking (VPCs, proxies, CDNs, TCP/IP, DNS), PCI-DSS, ISO 27001, BSP, and data privacy for audience and campaign data.

REQUIRED QUALIFICATIONS

• Experience & education — 8+ years in SRE, platform, infrastructure, or DevOps engineering (or equivalent), plus a Bachelor's degree in Computer Science, IT, Computer Engineering, or equivalent practical experience.
• Core stack — High expertise operating production Kubernetes and service mesh (Istio) at scale; advanced Terraform and Helm; GitLab CI/CD and ArgoCD.
• Observability & incident management — APM and distributed tracing (Dynatrace, OpenTelemetry); leading incident response, deep dives, and RCA.
• Scripting & development — Go or Python and shell/Bash for automation and internal tooling.
• Nice to have — AWS Associate-level certification; Flagger; Backstage-style IDPs; ad-tech or high-traffic consumer platforms; AWS Well-Architected.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/