Product & Project Support Lead - Service Excellence (GBS)

JT International S.A.; Taguig; Presencial; PHP 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

JT International S.A. is seeking a Product Owner Support and Project Support professional to strengthen Global Business Services.

You will work with product owners to enhance MyJTI/MyRequest tools, standardize service delivery, and drive continuous improvement across the organization. The role focuses on documenting product enhancements, collecting business requirements, and ensuring compliance with JSOX while collaborating with cross-functional teams globally.

Formación

• Bachelor's or Master's degree in a relevant field.
• 5+ years in a GBS environment.
• Strong understanding of service management and customer experience.
• Experience in business tool development and project support.
• Knowledge of process analysis, workflow design, change management.

Responsabilidades

• Support standardization and continuous improvement of service delivery across GBS.
• Prepare documentation for products, services, tools, and platforms.
• Analyze performance and provide data-driven recommendations to stakeholders.
• Drive requirements gathering and support tool development, maintenance, and decommissioning.
• Build relationships with stakeholders through effective communication and escalation.
• Ensure compliance including JSOX considerations.

Conocimientos

GBS operations

Service management

Stakeholder management

Business analysis

Process mapping

Change management

English communication

Educación

Bachelor's/Master's degree

Herramientas

MS Office

MyJTI portal

MyRequest platform

Descripción del empleo

JT International S.A. is seeking a Product Owner Support and Project Support professional to strengthen Global Business Services.

You will work with product owners to enhance MyJTI/MyRequest tools, standardize service delivery, and drive continuous improvement across the organization. The role focuses on documenting product enhancements, collecting business requirements, and ensuring compliance with JSOX while collaborating with cross-functional teams globally.