Senior Manager, Product Operations & Testing

Johnson Johnson; Taguig; On-site; PHP 4,000,000 - 7,000,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Manager of Product Operations & Testing to define and lead the cross-functional testing strategy for its GS Interaction Model digital portfolio. You will own UAT, validation, and launch readiness, partnering with HR, Finance, and Procurement to ensure business outcomes and operational stability.

The role combines strategic leadership with hands-on governance and continuous improvement to deliver high-quality employee experiences across multiple products and

Qualifications

• Experience leading business testing activities including UAT and launch readiness.
• Ability to align testing with business objectives and risk tolerance.
• Strong collaboration with HR, Finance, and Procurement.
• Proven track record in defining governance and quality controls.

Responsibilities

• Define and lead the business testing strategy for GS Interaction Model digital products.
• Maintain and manage testing standards, methodologies, governance frameworks, and quality controls across the product portfolio.
• Create a scalable testing operating model that supports multiple concurrent product launches.
• Establish testing entry and exit criteria, quality gates, defect management processes, and business acceptance standards.
• Drive standardization of testing artifacts, templates, reporting, and readiness assessments.
• Lead all business-owned testing activities including: UAT, Business Validation Testing, Operational Acceptance Testing, End-to-End Process Testing, Launch Readiness Validation.
• Coordinate testing activities across HR, Finance, Procurement, Experience Center.
• Develop testing plans, schedules, resource requirements, and execution strategies.
• Manage testing cycles across multiple products and launches.
• Ensure stakeholder participation and accountability throughout the testing lifecycle.
• Facilitate defect triage, prioritization, business impact assessments, and testing decisions.
• Lead business readiness activities supporting product and platform releases.
• Establish business launch readiness criteria and governance processes.
• Coordinate validation of: Business processes, Knowledge content, Communications, Training materials, Reporting requirements, Operational support processes.
• Provide executive readiness assessments and launch recommendations.
• Establish and lead the business operations model supporting GS Interaction Model digital products.

Skills

Cross-functional leadership

Testing governance

UAT leadership

Launch readiness

Operations management

Tools

ServiceNow

Genesys

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

R&D Operations

Job Sub Function

Product Development Testing

Job Category

Professional

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

The Global Services (GS) Interaction Model Demand & Service Excellence team is recruiting for a Senior Manager, Product Operations & Testing . This leader will be responsible for defining and leading the cross-functional business testing strategy and operational management practices that support the GS Interaction Model digital product portfolio.

This role serves as the central point of accountability for business-led testing activities, including User Acceptance Testing (UAT), business validation, launch readiness, and operational acceptance processes across digital products including ServiceNow, Genesys, and associated technologies. The role ensures that new capabilities are delivered with the quality, business readiness, and operational stability required to support enterprise-scale employee experiences.

The Senior Manager, Product Operations & Testing will partner closely with Business Product Management, Johnson & Johnson Technology, Experience Design, Service Delivery Operations, Experience Center teams, and functional stakeholders to establish consistent testing standards, testing governance, launch readiness practices, and product operational management processes.

In addition to testing leadership, this role is accountable for overall product operations management, ensuring products are supported through effective operational governance, performance monitoring, issue management, continuous improvement, and service optimization.

The role combines strategic leadership, operational excellence, quality management, and stakeholder engagement to ensure that GS Interaction Model products deliver intended business outcomes while maintaining a high-quality employee experience.

Key Responsibilities

Product Testing Strategy & Governance

• Define and lead the business testing strategy for GS Interaction Model digital products.
• Maintain and manage testing standards, methodologies, governance frameworks, and quality controls across the product portfolio.
• Create a scalable testing operating model that supports multiple concurrent product launches and enhancement initiatives.
• Establish testing entry and exit criteria, quality gates, defect management processes, and business acceptance standards.
• Drive standardization of testing artifacts, templates, reporting, and readiness assessments.
• Ensure testing practices align with business objectives, risk tolerance, compliance requirements, and customer experience expectations.

Business User Acceptance Testing Leadership

• Lead all business-owned testing activities including: User Acceptance Testing (UAT)
• Business Validation Testing
• Operational Acceptance Testing
• End-to-End Process Testing
• Launch Readiness Validation

• Coordinate testing activities across functional stakeholders including: Experience Center
• Human Resources
• Finance
• Procurement

• Develop testing plans, schedules, resource requirements, and execution strategies.
• Manage testing cycles across multiple products and launches.
• Ensure stakeholder participation and accountability throughout the testing lifecycle.
• Facilitate defect triage, prioritization, business impact assessments, and testing decisions.

Cross-Functional Launch Readiness

• Lead business readiness activities supporting product and platform releases.
• Establish business launch readiness criteria and governance processes.
• Coordinate validation of: Business processes
• Knowledge content
• Communications
• Training materials
• Reporting requirements
• Operational support processes
• Ensure all business and operational readiness activities are completed prior to production deployment.
• Provide executive readiness assessments and launch recommendations.

Product Operations Management

• Establish and lead the business operations model supporting GS Interaction Model digital products.
• Define business run operational governance processes across products and platforms.
• Partner with Service Delivery Operations and Technology teams to ensure stable product performanc