Product Owner Support and Project Support

JT International S.A.; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

JT International S.A. is seeking a Product Owner Support and Project Support professional to strengthen Global Business Services.

You will work with product owners to enhance MyJTI/MyRequest tools, standardize service delivery, and drive continuous improvement across the organization. The role focuses on documenting product enhancements, collecting business requirements, and ensuring compliance with JSOX while collaborating with cross-functional teams globally.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• 5+ years in a GBS environment.
• Strong understanding of service management and customer experience.
• Experience in business tool development and project support.
• Knowledge of process analysis, workflow design, change management.

Responsibilities

• Support standardization and continuous improvement of service delivery across GBS.
• Prepare documentation for products, services, tools, and platforms.
• Analyze performance and provide data-driven recommendations to stakeholders.
• Drive requirements gathering and support tool development, maintenance, and decommissioning.
• Build relationships with stakeholders through effective communication and escalation.
• Ensure compliance including JSOX considerations.

Skills

GBS operations

Service management

Stakeholder management

Business analysis

Process mapping

Change management

English communication

Education

Bachelor's/Master's degree

Tools

MS Office

MyJTI portal

MyRequest platform

Job description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be?

Learn more: jti.com

Please apply till 16th of October

Local applicants welcome

Location: Manila/Warsaw

Function: Service Management

Role: Temporary until the end of 2027

Product Owner Support And Project Support (m/f/d)

Why does this role exist?

The Product Owner Support and Product Support role exists to support the execution of strategic initiatives within Global Business Services (GBS), working closely with Product Owners to enhance service delivery, business tools, and user experience. The position contributes to key initiatives related to Case Management, MyJTI portal development and innovation, and the transition of the MyRequest platform to MyJTI. The role helps drive service quality, operational stability, stakeholder engagement, compliance, and continuous improvement across GBS.

What will you actually do?

• Support and promote the application of service management principles, contributing to the standardization and continuous improvement of service delivery practices across GBS
• Prepare and maintain clear documentation for new and enhanced products, services, tools, and platforms, ensuring business continuity and accessibility
• Analyze performance, identify improvement opportunities, and provide data-driven recommendations to stakeholders and management
• Drive business requirements gathering, support product and tool development, maintenance, enhancement, and decommissioning activities, including MyJTI-related initiatives
• Build and maintain strong relationships with internal and external stakeholders through effective communication, collaboration, and proactive escalation management
• Ensure compliance with applicable requirements, including JSOX considerations, while fostering a culture of standardization, efficiency, and waste elimination

Who are we looking for?

• Bachelor's or Master's degree with at least 5 years of experience in a GBS environment, ideally in business tool management or service-related functions
• Strong understanding of GBS operations, service management principles, customer experience measurement, and continuous service improvement
• Proven experience in business tool development, maintenance, enhancement, project support, and frontend/backend tool management
• Knowledge of process analysis, process mapping, workflow design, business analysis, change management, and business relationship management concepts
• Excellent stakeholder management, communication, and interpersonal skills, with the ability to support organizational change and collaborate effectively within global, cross-functional teams
• Strong analytical and problem-solving capabilities, strategic mindset focused on harmonization and standardization of services, proficiency in MS Office applications, and fluent English communication skills

Are you ready to join us? Build your success story at JTI.

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.