Digital Business Product Operations & Testing Lead

Johnson Johnson; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Johnson & Johnson is seeking a Digital Business Product Operations & Testing Lead for the Global Services Interaction Model. You will coordinate business product operations, support test planning, and ensure readiness and traceability across the product portfolio in a fast-paced environment.

Reporting to the Senior Manager, you will partner with product owners, analysts, and technology teams to drive repeatable practices, test execution, and evidence collection ensuring successful launches and

Qualifications

• Experience coordinating product operations across multiple stakeholders.
• Ability to define and maintain testing approaches and evidence.
• Strong collaboration with business, analytics, and technical teams.

Responsibilities

• Support the Senior Manager in implementing common product operating practices across GS Interaction Model products.
• Coordinate recurring product operations activities including planning, roadmap hygiene, risk management, and release calendars.
• Prepare portfolio dashboards and governance materials for leadership updates.

Skills

Product Operations

Test Planning

Stakeholder Coordination

Quality Assurance

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

R&D Operations

Job Sub Function:

Product Development Testing

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

The Global Services (GS) Interaction Model Demand & Service Excellence team is recruiting for a Digital Business Product Operations & Testing Lead. Reporting to the Senior Manager, Product Operations and Testing, this individual will support the operating discipline and business testing responsibilities for the GS Interaction Model product portfolio.

The role will work across Business Product Owners, product managers, business analysts, technology teams, testers, experience partners, service delivery teams, and functional stakeholders to improve planning, execution, traceability, readiness, quality, and product performance. The individual will coordinate repeatable product operations practices and provide hands-on support for test planning, scenario development, user acceptance testing, defect management, launch readiness, product documentation, and post-launch validation.

This position provides the business-side coordination, standards, evidence, and operational support needed to connect product priorities with effective testing, controlled launch, and measurable business outcomes.

Key Responsibilities

Business Product Operations Support

Support the Senior Manager, Product Operations and Testing in implementing common product operating practices, standards, templates, tools, and governance across GS Interaction Model products.

Coordinate recurring product operations activities, including planning inputs, portfolio updates, roadmap and backlog hygiene, dependency tracking, risk and issue management, decision logging, release calendars, and action follow-up.

Help Business Product Owners maintain accurate and current product artifacts, operating procedures, support models, and performance measures.

Prepare portfolio dashboards, product reviews, governance materials, leadership updates, consolidated views of progress, risks, quality, readiness, and outcomes.

Identify inconsistent or inefficient ways of working and recommend practical improvements that increase clarity, repeatability, accountability, and delivery effectiveness.

Business Testing Strategy & Planning

Support the development and maintenance of business testing approaches, standards, templates, entry and exit criteria, roles, responsibilities, and evidence requirements.

Partner with Business Product Owners, Business Solutions Leads, business analysts, technical testing teams, and delivery partners to define test scope, scenarios, users, data, environments, dependencies, schedules, and readiness needs.

Ensure business test coverage is traceable to approved requirements, user stories, acceptance criteria, business processes, customer journeys, controls, and intended outcomes.

Assess testing risks and gaps, including unavailable data, incomplete requirements, environment constraints, unresolved dependencies, limited tester capacity, or insufficient regression coverage.

Consolidate testing plans across related products and releases to identify sequencing, shared dependencies, resource conflicts, and cross-product impacts.

Test Design, Execution & Evidence

Develop or coordinate business-focused test scenarios, test cases, expected results, test data needs, execution instructions, and traceability records.

Coordinate user acceptance testing activities, including tester onboarding, schedules, working sessions, progress monitoring, issue clarification, evidence collection, and completion reporting.

Perform business testing or validation for assigned product changes when appropriate, while maintaining required independence, access, and segregation-of-duties controls.

Ensure test results and evidence are complete, accurate, reproducible, securely maintained, and aligned with applicable product, quality, compliance, and audit expectations.

Promote coverage of positive, negative, boundary, end-to- end, role-based, accessibility, usability, and regression scenarios as appropriate to the change and established testing strategy.

Defect Managemen