Senior Product Performance & UX Lead (FinTech)

Globe Telecom, Inc.; Philippines; Hybrid; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Career growth

Dynamic team

Competitive compensation

Flexible benefits

Job summary

GCash is seeking a CX/UX-focused professional to craft customer journeys and detailed interaction flows across channels in a FinTech environment. You will translate analytics into actionable recommendations and support Product Owners in detailing customer experiences.

You will also refine Help Center flows with CX designers and facilitate cross-functional discussions to achieve optimal user experiences. Join a leading FinTech in the Philippines and contribute to impactful customer journeys and

Responsibilities

• Create customer journeys and detailed flows of each interaction in a channel
• Create requirements based on business and customer needs, taking into consideration governing policies and regulations
• Help Product Owners in detailing out customer experiences
• Effectively translate analytics into clear insights and actionable recommendations
• Conduct post mortem to ensure effectiveness and completeness of fixes done
• Create enhanced Help Center and Gigi flows and work with CX designers to implement recommended flows
• Facilitate discussions with different subject matter experts to come up with the desired experience or solution

Job description

GCash is seeking a CX/UX-focused professional to craft customer journeys and detailed interaction flows across channels in a FinTech environment. You will translate analytics into actionable recommendations and support Product Owners in detailing customer experiences.

You will also refine Help Center flows with CX designers and facilitate cross-functional discussions to achieve optimal user experiences. Join a leading FinTech in the Philippines and contribute to impactful customer journeys and