Product Operations Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Long Service Benefits

HMO medical coverage

Life insurance

Job summary

HelloConnect in Bonifacio Global City, Philippines, is seeking a detail‑oriented Operations Assistant who will bridge our product team with internal stakeholders and customers and contribute to our ongoing efforts to drive business success and customer satisfaction.

You will manage recipe data, admin processes, and editorial tasks, while coordinating with stakeholders and maintaining trackers and databases to ensure accuracy and timely updates.

Qualifications

• 1–2 years of experience in administration, project coordination or operations management.
• Proficiency with databases, spreadsheets and CMS.
• Familiarity with recipe management or food service operations is a plus but not required.

Responsibilities

• Oversee and manage recipe cards administrative and editorial processes.
• Responsible for menu checks, updates, etc.
• Coordinate with all relevant stakeholders.
• Upload all recipes and meal choices to the online recipe database.
• Update and maintain trackers as part of product operations.
• Maintain data organization and cleanliness across sources.
• Report data issues to the team.
• Keep data updated across sources and systems.
• Contribute to the team by achieving related results as needed.
• Perform ad-hoc admin tasks such as updating Excel tables.

Skills

Administrative experience

Project coordination

Operations management

CMS/databases

Excel

Education

Bachelor's degree in Business Administration, Communications, Information Management or related field

Tools

Google Sheets

CMS platforms

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility ill be a critical link between a company's product team and other internal teams, as well as with customers., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!

What You'll Do

• Will oversee and manage recipe cards administrative and editorial processes
• Will be responsible for menu checks, updates, etc.
• Will coordinate with all relevant stakeholders
• Will upload all recipes and meal choices to our online recipe database
• Update and maintain trackers as a core of the product operations process
• Maintaining, organizing, cleaning and upkeep of data.
• Report any data issues to the team
• Keeps data updated in the different sources
• Contributes to team effort by accomplishing related results as needed
• Perform ad-hoc, once-off admin processes such as updating Excel tables as needed.

What You'll Bring

• Earn a Bachelor's degree in Business Administration, Communications, Information Management, or a related field.
• Possess 1-2 years of experience in roles involving administration, project coordination, or operations management.
• Demonstrate proficiency in using databases, spreadsheets, and other content management systems.
• Having familiarity with recipe management or food service operations is advantageous but not mandatory.
• Show proficiency in Microsoft Office Suite, particularly Excel, and other data management tools like Google Sheets.
• Prior experience with online recipe databases, CMS platforms, or similar software is highly desirable.
• Possess strong communication and interpersonal skills.
• Demonstrate strong attention to detail and organizational skills.
• Show the ability to work independently and manage multiple tasks simultaneously.
• Be adaptable and willing to take on ad-hoc administrative tasks as needed.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time