Senior Continuous Improvement Specialist

HelloConnect; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

HelloConnect, a HelloFresh subsidiary based in Manila, Philippines, seeks a Senior Continuous Improvement Specialist to drive Lean Six Sigma initiatives across the People Operations function. You will lead process-improvement projects, conduct root-cause analysis, and train teams on Lean methodologies to improve efficiency and customer outcomes.

The role reports to the Associate Director, People Operations Excellence, Berlin, with a dotted line to the People SSC Lead in Manila.

Qualifications

• Proven Lean Six Sigma project leadership and change management experience.
• Strong data-driven problem solving and analytical mindset.
• Excellent communication, facilitation, and cross-functional collaboration skills.

Responsibilities

• Lead continuous improvement projects to boost operational efficiency and customer satisfaction.
• Apply Lean, Six Sigma, and other methodologies to identify waste and drive measurable improvements.
• Collaborate with cross-functional teams to map processes and implement solutions.

Skills

Lean Six Sigma

Change management

Data-driven problem solving

Project management

English communication

Education

Bachelor's or Master's in Business/HR

Tools

Lean Six Sigma tools

Job description

About the job Senior Continuous Improvement Specialist

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

1. Main purpose of the job

We are looking for a highly motivated Senior Continuous Improvement Specialist to support process improvement initiatives across the people organization.

As a Senior Continuous Improvement Specialist you are responsible for identifying, analyzing, and implementing process improvements that enhance operational efficiency, reduce costs, and improve overall performance.

This role involves collaborating with cross-functional teams to promote a culture of continuous improvement, using Lean, Six Sigma, and other methodologies to drive sustainable improvements and support the implementation of the operational culture and roadmap.

This role will report to the functional line manager: Associate Director, People Operations Excellence, Berlin within the People Operations department and dotted line to the People SSC Lead in Manila.

2. Responsibilities and duties

• Lead and facilitate continuous improvement projects to enhance operational effectiveness, efficiency, and customer satisfaction.
• Apply Lean, Six Sigma, and other process improvement tools to identify and eliminate waste, improve processes, and drive measurable improvements.
• Collaborate with cross-functional teams to understand and map current processes, identify areas for improvement, and implement solutions.

Conduct root cause analysis and problem-solving workshops.

• Develop and deliver training to teams on Lean and Six Sigma methodologies.
• Track project progress, analyze data, and report on the results of improvement initiatives.
• Support the development and improvement of standard operating procedures (SOPs).
• Maintain a strong focus on customer satisfaction, operational excellence, and adherence to regulatory.

3. Skills and preferred qualifications

Experience:

• Proven experience in Lean Six Sigma project management and change management within a global HR environment
• Certification in Lean and/or Six Sigma (Yellow Belt) is highly preferred but not required.

Skills:

• Strong knowledge of process improvement methodologies, with demonstrated success in leading Lean and Six Sigma projects.

Strong analytical mindset with the ability to interpret and act on data.

Experience in data-driven problem-solving and root cause analysis.

Excellent communication, facilitation, and project management skills.

• Strong change management skills, ability to actively listen, operate with empathy.

A structured approach coupled with a hands-on mentality

Education:

• Bachelor's or Master's degree in Business, Human Resources, or a related field.

Language:

Fluency in English is essential to the role.

Work set up:

Able to work in hybrid

Able to work Central European Time Zone

Able to work PH Holiday when necessary

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect foster a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.