Customer Experience Associate

Angkas; Makati; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Free meals

Gym access

Career advancement opportunities

Job summary

Angkas Manila hub is seeking a Customer Experience Associate to handle inquiries by phone, email, or chat, offering problem resolution and building strong relationships with valued riders and partners.

In this role you will support multiple channels (Telegram, Social Media, In-App, Email, Chat), participate in training, and work a shifting schedule, including onsite options. Angkas emphasizes growth, incentives, and a dynamic startup culture in a fast-moving team.

Qualifications

• 6 months to 1 year of customer service or client-facing experience.
• Strong communication in Tagalog and English.
• Bisaya language is a plus.
• Willingness to work on a shifting schedule and onsite.

Responsibilities

• Responds to inquiries by phone, email, or chat to provide problem resolution.
• Delivers outstanding service to high-value customers and grows relationships.
• Supports channels such as Telegram, Social Media, In-App, Email, and Chat.
• Provides personalized customer service by addressing customer needs.
• Participates in ongoing training and development programs.
• Aims to meet or exceed daily/monthly targets set by the supervisor.
• Adheres to company policies and procedures.

Skills

Customer service

Bilingual English/Tagalog

Communication skills

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we'll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a Customer Experience Associate.

What you'll do:

• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
• Provide personalized customer service by responding to the needs of the customers
• Participate in ongoing training and development programs
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor
• Adhere to company policies and procedures

Where And How You Can Work

Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro. We don't believe in micromanaging your route. We trust our team to choose the balance that empowers them and their squad to crush their goals. Whether you're collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both, we provide the flexibility; you bring the drive.

Ready to change how the Philippines moves? Let's get this show on the road!

Requirements

• At least 6 moths to 1 year of customer service, support, or any client facing roles experience
• Strong communication skills (oral and written) in Tagalog and English
• Ability to converse in Bisaya is a plus
• Amenable to working on a shifting schedule and working onsite

REMINDERS: Please note that the screening process includes Typing Test (35 wpm) and Mock call Assessment.

what you can expect:

• Same day hiring, same day offer
• Free pre-employment medical

Benefits

Why join Angkas?

• Work your way - Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance - Build a career without sacrificing your personal life.
• Free perks - Fuel up with free meals and stay active with gym access.
• Grow fast - Unlock career advancement and promotion opportunities.
• Get rewarded - Earn a competitive salary with opportunities for pay increases.
• Start-up energy - Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes - Collaborate with a diverse, multicultural team in an agile workplace.
• Tech-driven culture - Work with modern tools and cutting-edge technology that keep you ahead of the game.