IT Operations Specialist

Jobtailor; Philippines; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Free meals

Gym access

Job summary

Angkas in Manila is seeking an IT Operations Specialist to maintain and optimize the company’s IT infrastructure and office technologies. This hands-on role ensures day-to-day operations are secure, efficient, and aligned with company standards, partnering with internal teams to equip staff with the tools they need.

You will support network and systems, implement IT initiatives, manage end-user support, and drive automation across HR, Finance, and Operations.

Qualifications

• 2-4 years of hands-on IT operations, system administration, or corporate IT support.

Responsibilities

• Execute IT operations roadmaps for office infrastructure, hardware rollouts, and business continuity.
• Enforce IT policies, standards, and security across the organization.
• Maintain office networks, firewalls, switches, and endpoint security.
• Provide tier-2 end-user support and communicate system updates to staff.
• Develop automations for HR, Finance, and Operations processes.
• Serve as IT liaison for engineering, QA, and DevOps teams.
• Manage mobile device policy, MDM, and device security.

Skills

IT operations

System administration

IAM

Helpdesk platforms

Security awareness

Vendor coordination

Automation

SaaS integrations

MDM

AI governance

Communication

Tools

JIRA

ClickUp

VPN

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right gig can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our grand vision? To end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a IT Operations Specialist a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company’s IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed.

Where And How You Can Work

Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro. We don't believe in micromanaging your route. We trust our team to choose the balance that empowers them and their squad to crush their goals. Whether you’re collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both - we provide the flexibility; you bring the drive.

Ready to change how the Philippines moves? Let’s get this show on the road green light!

Responsibilities:

IT Operations & Execution

• Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.
• Enforce IT policies, standards, and security protocols across the organization.
• Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.

Office Infrastructure & Security

• Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.
• Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.
• Coordinate with vendors for routine equipment procurement, maintenance, and support.

Network and Systems Administration

• Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.
• Execute routine system backups and participate in disaster recovery testing.
• Assist in conducting risk assessments and resolving identified security vulnerabilities.

End-User & Stakeholder Support

• Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.
• Assist in communicating IT changes, system updates, and security awareness campaigns to staff.
• Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.

Automation and Process Optimization

• Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.
• Administer and support internal tools, collaboration platforms, and operational workflow systems.

Technical Support for Engineering Teams

• Serve as a reliable IT liaison for engineering, QA, and DevOps teams.
• Manage user access, permissions, software provisioning, and specialized environments required by technical staff.
• Assist in systems integration like SSO and Zero Trust

Mobile Device Management

• Setup policies for mobile devices
• Update device police in response to Common Vulnerabilities and Exposures
• Ensure that all IT Assets that can be managed by the current MDM are configured.

• 2-4 years of hands-on experience in IT operations, system administration, or corporate IT support.
• Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure.
• Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows.
• Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar).
• Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security.
• Experience coordinating with external IT vendors and managing hardware inventory and tracking.
• Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support.
• Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools.
• Experience with MDM is a plus.
• Experience with AI tools governance is a plus.

Why Join Angkas?

• Work your way – Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance – Build a career without sacrificing your personal life.
• Free perks – Fuel up with free meals and stay active with gym access.
• Grow fast – Unlock career advancement and promotion opportunities.
• Get rewarded – Earn a competitive salary with opportunities for pay increases.
• Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
• Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.