Product Manager – Consumer Banking Growth & Innovation

Pilmico; Quezon City; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

UnionBank is seeking a Product Manager for Consumer Banking to lead the development, enhancement, and lifecycle management of retail products in Manila. You will identify customer needs, drive product innovation, and collaborate with Sales, Marketing, Operations, Technology, Risk, and Compliance to stay competitive.

You will own end-to-end lifecycle activities from concept through launch, monitor performance, and ensure regulatory adherence while delivering profitable growth for the bank’s

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, Economics, Management, or a related field.
• Experience in product management, retail banking, consumer lending, digital banking, or related financial services functions.
• Strong analytical, project management, stakeholder management, and problem-solving skills.

Responsibilities

• Develop and execute product strategies for consumer banking products, including deposits, loans, credit cards, digital banking, payments, and other retail banking solutions.
• Manage the end-to-end product lifecycle from concept development, market assessment, business case preparation, launch, and post-implementation review.
• Analyze customer insights, market trends, competitor activities, and emerging technologies to identify growth opportunities and enhance customer experience.
• Collaborate with cross-functional teams to design, implement, and improve product features, processes, and customer journeys.
• Monitor product performance, profitability, portfolio growth, and utilization metrics, recommending actions to improve results.
• Prepare product proposals, pricing recommendations, and business cases for management approval.
• Ensure compliance with BSP regulations, consumer protection standards, AML requirements, and internal policies throughout the product lifecycle.
• Lead product launch activities, including operational readiness, staff training, marketing support, and stakeholder communications.
• Work closely with technology and operations teams to implement process improvements and digital transformation initiatives.
• Manage customer feedback, complaints, and product-related issues to improve service delivery and customer satisfaction.
• Support strategic initiatives and projects that contribute to the bank's consumer banking growth objectives.
• Prepare management reports, product reviews, portfolio analyses, and recommendations for senior leadership.

Job description

UnionBank is seeking a Product Manager for Consumer Banking to lead the development, enhancement, and lifecycle management of retail products in Manila. You will identify customer needs, drive product innovation, and collaborate with Sales, Marketing, Operations, Technology, Risk, and Compliance to stay competitive.

You will own end-to-end lifecycle activities from concept through launch, monitor performance, and ensure regulatory adherence while delivering profitable growth for the bank’s