Product Analyst: Data-Driven Customer Care & AI

Maya; Mandaluyong; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Maya is seeking a Product Analyst to shape what we build and how we prioritize across our Customer Care platforms. You will use data to drive product decisions, identify high-impact problems, and advocate for effective solutions—from product improvements to AI automation and improved self-service or agent tooling.

This role emphasizes data-driven discussions over dashboards, with a focus on measurable outcomes, cross-functional collaboration, and influencing product roadmaps across the

Qualifications

• 5+ years in product analytics or a similar role.
• Strong SQL and data visualization skills (Tableau, Looker, Power BI, or similar).
• Proven ability to turn data into business cases and product recommendations.
• Understanding of customer support operations and contact drivers.
• Ability to connect data to real customer and agent experience.
• Strong communication skills to influence stakeholders across product, engineering, and operations.
• Experience in FinTech, financial services, or payments is a strong advantage.

Responsibilities

• Drive product prioritization through data.
• Influence product and self-service improvements.
• Uncover root causes across product flows.
• Own metrics and measurement.
• Work cross-functionally with CS, Product, AI and Data teams.

Skills

Product analytics

SQL

Data visualization

Strong communication

FinTech awareness

Tools

Tableau

Looker

Power BI

Job description

Maya is seeking a Product Analyst to shape what we build and how we prioritize across our Customer Care platforms. You will use data to drive product decisions, identify high-impact problems, and advocate for effective solutions—from product improvements to AI automation and improved self-service or agent tooling.

This role emphasizes data-driven discussions over dashboards, with a focus on measurable outcomes, cross-functional collaboration, and influencing product roadmaps across the