Processor Account Servicing and Maintenance - Lending Services AU CARDS

HSBC; Philippines; On-site; PHP 180,000 - 260,000; Full time

Job summary

HSBC in the Philippines is seeking a Processor Account Servicing and Maintenance – AU Cards and Loans (12 months Fixed Term). You will support customers with chargebacks, identify fraud, and help reclaim funds while monitoring emerging scams.

The role requires good communication, problem-solving, and the ability to learn quickly. You will operate in a hybrid work setting, with local compliance and ongoing vetting as part of recruitment.

Qualifications

• Must have education standard to at least high school diploma and be of a legal working age.
• Must be proficient language(s) required by the process.
• Excellent communication skills both verbal and written.
• Knowledge and experience in problem solving techniques.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to meet tight deadlines.

Responsibilities

• Supports our customers in raising chargebacks
• Identifies possible fraud and helps our customer reclaim the funds
• Identifies upcoming trends and new types of scams and fraud attacks

Skills

Communication skills

Problem solving

Learn quickly

Deadline adherence

Education

High school diploma

Job description

Processor Account Servicing and Maintenance - Lending Services AU CARDS

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest: Operations

Role Workstyle: Hybrid Worker

Date: 12 Aug 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance – AU Cards and Loans (12 months Fixed Term)

In this role, you will:

• Supports our customers in raising chargebacks


• Identifies possible fraud and helps our customer reclaim the funds


• Identifies upcoming trends and new types of scams and fraud attacks


• Supports our customers in raising chargebacks


• Identifies possible fraud and helps our customer reclaim the funds


• Identifies upcoming trends and new types of scams and fraud attacks

To be successful in this role, you should meet the following requirements:

• Must have education standard to at least high school diploma and be of a legal working age


• Must be proficient language(s) required by the process


• Excellent communication skills both verbal and written


• Knowledge and experience in problem solving techniques


• Ability to learn quickly and transfer knowledge appropriately


• Ability to meet tight deadlines

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.