Asst Financial Services Mgr

HSBC; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

HSBC in the Philippines seeks an experienced Assistant Manager to drive change, lead an operations team, and ensure high service quality. The role requires risk awareness, strong English communication, and flexibility across shifts. You will collaborate with project and business teams to maintain seamless operations.

The incumbent will manage processes, mentor staff, and uphold HSBC’s standards while delivering efficient, accurate results in a payment processing environment.

Qualifications

• Experience leading a team and managing operations.
• Strong change management abilities to improve processes.
• Excellent communication and customer-service focus.

Responsibilities

• Drive and manage change to achieve business goals (e.g., process improvements, changes in procedures).
• Lead by example through service excellence and driving quality initiatives for improved customer satisfaction.
• Escalate to Line Management any issues/transactions impacting service delivery or potential loss to the bank.
• Build, lead, motivate and manage an operations team with strong work ethics and open communication.
• Ensure the team acts as a single point of contact between project/business teams.

Skills

Team leadership

Change management

Customer service

Risk management

Fluent English

MS Office

Communication

Data interpretation

Shift flexibility

Production management

Tools

MS Office

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager.

In This Role, You Will

• Effectively drive and manage change to achieve business goals. (Example: Process improvements, Changes in procedures)
• Lead by example through service excellence and driving Quality initiatives for improved Customer Satisfaction.
• Proactively escal...to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
• Build, lead, motivate and manage an operations team while establishing strong work ethics and open channels of communication.
• Ensure that the team acts as a single point of contact between the project/business teams of the function.

To be successful in this role, you should meet the following requirements:

• Ability to understand and manage risk.
• Experience in leading a team.
• Experience in a payment processing environment.
• Production management skills and initiate process improvements.
• Ability to speak and understand English fluently
• Flexibility to work different shifts - graveyard shift
• Proficiency on MS Office tools
• Good conversational skills to engage customer and team
• Ability to write good quality business letters, emails, Sequence of events and reports.
• Ability to learn quickly and transfer knowledge appropriately
• Ability to understand and interpret numeric data.
• Ability to maintain focus while working with voluminous data.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.