Process Writer

Whitehall Consulting; Metro Manila; Hybrid; PHP 614,000 - 949,000; Full time

Job summary

Whitehall Consulting is seeking three Process Writers in Manila for a large-scale shared services transformation. The engagement is project-based for 5–6 months with hybrid on-site work three days a week.

You will document and standardize processes across service towers under an Enterprise Service Management model. Responsibilities include developing SOP packages, mapping processes, eliciting requirements from SMEs, and ensuring output quality and consistency across source documents and

Qualifications

• 3–5 years in process documentation, business analysis, or technical writing
• Strong experience in SOP development, process mapping, and workflow design
• Proficiency with Visio, Lucidchart, or BPMN tools
• Excellent facilitation and stakeholder engagement skills
• Detail-oriented, structured, and able to work independently

Responsibilities

• Develop complete SOP packages, including process maps, workflows, roles and responsibilities, and performance metrics
• Document current-state and design future-state processes aligned with shared services principles
• Capture escalation paths, exception handling, and control points
• Facilitate structured working sessions with SMEs and service owners
• Elicit requirements, validate workflows, and align on service definitions and targets
• Ensure efficient and well-prepared sessions with pre-developed drafts and clear agendas
• Apply established templates, frameworks, and documentation standards
• Conduct self-reviews and incorporate feedback from leads and stakeholders
• Ensure consistency, clarity, and usability of outputs
• Review existing documentation and pre-build draft outputs prior to engagements
• Identify dependencies, risks, and information gaps early in the process

Skills

SOP development

Process mapping

Workflow design

Stakeholder engagement

Detail oriented

Independent work

Tools

Visio

Lucidchart

BPMN

Job description

Location: Manila (Hybrid) 3 times a week on-site

Engagement: Project-Based (5–6 months)

Whitehall is hiring three (3) Process Writers to support a large-scale shared services transformation program for a major Philippine organization. The engagement focuses on documenting and standardizing processes across multiple service towers under an Enterprise Service Management framework.

Role Overview

The Process Writer will be responsible for developing comprehensive SOP packages for assigned services, working closely with subject matter experts and service owners. The role requires strong process elicitation, structured documentation, and the ability to translate complex workflows into clear, operational procedures aligned with a shared services model.

Key Responsibilities

Process Documentation & Development

• Develop complete SOP packages, including process maps, workflows, roles and responsibilities, and performance metrics
• Document current-state and design future-state processes aligned with shared services principles
• Capture escalation paths, exception handling, and control points

Stakeholder Engagement

• Facilitate structured working sessions with SMEs and service owners
• Elicit requirements, validate workflows, and align on service definitions and targets
• Ensure efficient and well-prepared sessions with pre-developed drafts and clear agendas

Quality & Standards Compliance

• Apply established templates, frameworks, and documentation standards
• Conduct self-reviews and incorporate feedback from leads and stakeholders
• Ensure consistency, clarity, and usability of all outputs

Preparation & Analysis

• Review existing documentation and pre-build draft outputs prior to engagements
• Identify dependencies, risks, and information gaps early in the process

Qualifications

• Experience: 3–5 years in process documentation, business analysis, or technical writing
• Core Skills: Strong experience in SOP development, process mapping, and workflow design
• Tools: Proficiency in Visio, Lucidchart, or similar (BPMN preferred)
• Communication: Strong facilitation and stakeholder engagement skills
• Working Style: Detail-oriented, structured, and able to work independently