Academe Training Manager

Clear Destination Inc.; Philippines; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Clear Destination Inc. is seeking a Medical Coding Academy Training Manager to design, implement, and manage comprehensive training programs for inpatient and outpatient coders.

The role ensures coders acquire the knowledge, skills, and competencies to meet organizational and client standards, while aligning training with compliance requirements. You will lead curriculum development, monitor trainer performance, maintain dashboards, and drive learner outcomes.

Qualifications

• Bachelor’s degree in health information management, nursing, or a related field.
• CCS/CIC certification required; CPC-I or AHIMA instructor cert preferred CPMA/Six Sigma green/black belt.

Responsibilities

• Design and implement structured training programs for new hires, cross-training, and upskilling.
• Develop curriculum aligned with ICD-10-CM/PCS, CPT, DRG grouping, UHDDS standards, and payer guidelines.
• Oversee day-to-day operations of the Medical Coding Academy, including scheduling, resource allocation, and trainer assignments.
• Monitor training progress, attendance, and completion rates; ensure timely certification and readiness for production.
• Maintain training dashboards and provide regular reports on learner performance and program effectiveness.
• Ensure training content complies with official coding guidelines, regulatory standards, and client-specific requirements.
• Incorporate QA feedback and audit trends into training programs to address recurring errors and knowledge gaps.
• Stay updated on coding guideline changes and cascade updates promptly through refresher sessions.
• Track learner performance through assessments, mock audits, and post-training evaluations.
• Define KPIs for training effectiveness (accuracy improvement, productivity ramp-up, error reduction).
• Implement continuous improvement strategies based on feedback and performance data.
• Partner with Operations and QA team to align training objectives with business needs and quality goals.
• Coordinate with leadership for workforce planning, glidepath timelines, and certification requirements.
• Participate in client calls to present training strategies and outcomes when required.

Skills

ICD-10-CM/PCS

CPT

DRG grouping

UHDDS standards

POA indicators

Leadership

Education

Bachelor’s degree in health information management or related field

Job description

Job Purpose

The Medical Coding Academy Training Manager is responsible for designing, implementing, and managing comprehensive training programs for inpatient and outpatient medical coders. This role ensures coders are equipped with the necessary knowledge, skills, and competencies to meet organizational and client standards. The Training Manager oversees curriculum development, trainer performance, and learner outcomes, while aligning training strategies with business goals and compliance requirements

Key Responsibilities

Training Program Development

• Design and implement structured training programs for new hires, cross-training, and upskilling initiatives.
• Develop curriculum aligned with ICD-10-CM/PCS, CPT, HCPCS, DRG grouping, UHDDS standards, and payer-specific guidelines.
• Create training materials, job aids, and e-learning modules using adult learning principles and modern instructional design.

Academy Operations Management

• Oversee day-to-day operations of the Medical Coding Academy, including scheduling, resource allocation, and trainer assignments.
• Monitor training progress, attendance, and completion rates; ensure timely certification and readiness for production.
• Maintain training dashboards and provide regular reports on learner performance and program effectiveness.

Quality & Compliance

• Ensure all training content complies with official coding guidelines, regulatory standards, and client-specific requirements.
• Incorporate QA feedback and audit trends into training programs to address recurring errors and knowledge gaps.
• Stay updated on coding guideline changes and cascade updates promptly through refresher sessions.

Performance Monitoring

• Track learner performance through assessments, mock audits, and post-training evaluations.
• Define KPIs for training effectiveness (accuracy improvement, productivity ramp-up, error reduction).
• Implement continuous improvement strategies based on feedback and performance data.

Stakeholder Collaboration

• Partner with Operations and QA team to align training objectives with business needs and quality goals.
• Coordinate with leadership for workforce planning, glidepath timelines, and certification requirements.
• Participate in client calls to present training strategies and outcomes when required.

Required Qualifications

• Education: Bachelor’s degree in health information management, Nursing, or related field.
• Certifications: Must have CCS/CIC certification. Preferably with CPC-I or AHIMA approved instructor certification/CPMA/Six Sigma – Green Belt or Black Belt
• Experience:
  • 5 years of medical coding trainer experience (inpatient and outpatient) with strong ICD-10-CM/PCS expertise.
  • Proven experience managing training teams and academy operations.

Preferred Skills & Competencies

• Technical Expertise: ICD-10-CM/PCS, CPT, DRG grouping, POA indicators, UHDDS standards.
• Leadership: Team management, coaching, performance evaluation.
• Analytical Skills: KPI tracking, trend analysis, reporting.
• Communication: Strong facilitation and presentation skills; ability to simplify complex concepts.

Key Performance Indicators (KPIs)

• Training completion and certification rates.
• Ramp-up productivity and accuracy within glidepath timelines.
• Reduction in QA error trends post-training.
• Positive learner feedback and engagement scores.

Working Conditions

• Schedule: Standard business hours with flexibility for cross-geo collaboration.
• Work Mode: Hybrid
• Data Security: Strict adherence to HIPAA-equivalent privacy and organizational confidentiality policies.