Process Optimization & Redesign Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

QBE Group Shared Services Centre seeks a seasoned professional to lead standardisation and enhancement of process improvement initiatives across delivery and project teams. You will leverage analytical skills to drive measurable efficiency gains in QBE operations.

The role emphasizes embedding a framework, adopting recognised methodologies, and guiding technology-enabled process visibility and automation. A tertiary degree is required; Six Sigma belt is preferred.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• Six Sigma Green Belt is preferred.

Responsibilities

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes though process innovation and practice.
• Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
• Ensure the benefits of robust process management are recognised across QBE.

Skills

Analytical thinking

Business improvement

Business transformation

Communication

Critical thinking

Collaboration

Performance management

Operational efficiency

Presentations

Process improvements

Process management

Project delivery

Risk management

Stakeholder management

Waterfall model

Education

Bachelor's degree

Six Sigma green belt

Job description

QBE Group Shared Services Centre seeks a seasoned professional to lead standardisation and enhancement of process improvement initiatives across delivery and project teams. You will leverage analytical skills to drive measurable efficiency gains in QBE operations.

The role emphasizes embedding a framework, adopting recognised methodologies, and guiding technology-enabled process visibility and automation. A tertiary degree is required; Six Sigma belt is preferred.