Process Redesign Specialist

QBE Group Shared Services Centre; Philippines; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines seeks a Process Improvement Lead to drive standardisation and enhancement of process improvement initiatives across delivery and project teams. You will leverage expertise in process management and analytics to deliver measurable efficiency and effectiveness gains.

Responsibilities include defining a standardised framework, adopting recognised methodologies, leveraging technology for visibility and automation, and partnering with stakeholders

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Six Sigma Green Belt preferred.

Responsibilities

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Effectively utilise service data and feedback from stakeholders to support prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes though process innovation and practice.
• Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
• Ensure the benefits of robust process management are recognised across QBE.

Skills

Analytical Thinking

Business Improvement

Business Transformation

Communication

Critical Thinking

Intentional collaboration

Managing performance

Operational Efficiency

Presenting with Impact

Process Improvements

Process Management

Project Delivery

Risk Management

Stakeholder Management

Waterfall Model

Education

Tertiary Degree or equivalent

Six Sigma Green Belt

Job description

Job Description:

Primary Details

Time Type: Full time
Worker Type: Employee

The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within relevant delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency and effectiveness in relevant QBE operations.

Responsibilities

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes though process innovation and practice.
• Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
• Ensure the benefits of robust process management are recognised across QBE.

Work Experience

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Solid experience in Business process improvement frameworks and processes

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Six Sigma green belt qualification.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Improvement, Business Transformation, Communication, Critical Thinking, Intentional collaboration, Managing performance, Operational Efficiency, Presenting with Impact, Process Improvements, Process Management, Project Delivery, Risk Management, Stakeholder Management, Waterfall Model

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.