Process Improvement Associate-Strategy Operations and Support

Testing Site - JPMC; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Testing Site - JPMC is seeking a Process Improvement I to join the Home Lending Analytics team in a data-driven role based in Metro Manila. The position focuses on analyzing competitive intelligence, gathering data, and producing actionable reports for management and field distribution to guide strategic decisions.

The role emphasizes collaboration with Home Lending Customer Operations leadership and leveraging diverse tools for ETL, data visualization, and analytics.

Qualifications

• Experience in SQL and data analytics/reporting.
• Excellent communication and presentation skills across stakeholders and senior management.
• Bachelor’s degree required.
• Proficient in MS Office including Excel, Visio, and PowerPoint.
• Strong analytical and problem-solving abilities.

Responsibilities

• Develop reporting solutions and analytics aligned to business needs by preparing data from diverse sources and delivering reports and analytical views.
• Extract, load, and transform data using Oracle, SQL Server, Teradata, Hadoop, and other relational databases.
• Utilize analytics and reporting tools including UNIX-SAS, Tableau, Alteryx, Python, R, SSRS/SSIS, Cognos, Power BI, and Office to perform data analysis and reporting.
• Design and implement ETL processes using Alteryx, SSIS, and related tools to support reporting solutions.
• Create robust, scalable data sources for MIS reporting by integrating data from Oracle INFO1, flat files, Hadoop, Sybase and more into SQL Server/Greenplum environments.
• Design database structures with ERDs and implement on SQL Server and Greenplum.

Skills

SQL

Communication

Presentations

Stakeholder management

Education

Bachelor’s degree

Tools

Tableau

Python

SAS

Alteryx

VBA

MS Access

Power BI

Job description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components.

As a Process Improvement I within the Home Lending team, you will analyze competitive intelligence from a variety of field sources. You will analyze competitive intelligence from a variety of field sources, collect and analyze data to identify trends, market/business potential, competitive forces, business strategies, customer preferences, etc. Integrates data from various sources to produce analyses and reports. Organizes the information into useable, actionable reports for distribution to the field and to management for use in strategic and operational decision-making. Assists in implementation of business strategies and provides analytical and/or reporting support focused on data collection and programming. Provides support to implementation of programs. Collaborate across Home Lending Customer Operations leadership team and LOB's to drive Analytics and Insights.

Job responsibilities

• Develop reporting solutions and analytics aligned to business needs by preparing data from diverse sources and leveraging available tools to deliver reports, data extracts, and analytical views.
• Utilize advanced knowledge and expertise across database platforms—Oracle, SQL Server, Teradata, Hadoop, Oracle GOS, and other relational databases—to extract, load, and transform data for analytics and reporting.
• Demonstrate high proficiency with analytics and reporting technologies—including UNIX-SAS, Tableau, Alteryx, Python, R, Visual Studio Business Intelligence (SSRS, SSIS), Cognos, Power BI, and Microsoft Office—to execute data analysis and reporting responsibilities.
• Leverage expertise in data transformation tools—Alteryx, SSIS Packages, Trifacta, and similar solutions—to design and operate ETL processes supporting reporting solutions.
• Build efficient, robust, and secure data sources for MIS reporting by developing ETL processes that extract, transform, and load data from Oracle INFO1, flat files, Hadoop, Sybase, and other sources into target environments such as SQL Server, Greenplum, and related platforms.
• Design database structures by creating ERDs and implement the designs on target servers such as SQL Server and Greenplum.
• Lead and manage data analytics projects initiated by the business or for process improvement, reporting solutions, risk reduction, automation, and cross‑organizational processes and systems, applying strong technical skills and business understanding.
• Plan and develop project charters and work plans, allocate and manage resources, engage stakeholders, monitor progress, remove roadblocks, and ensure smooth execution and on‑time delivery.

Required qualifications, capabilities, and skills

• Experience in SQL (required)
• Experience in business analytics or reports development required
• Bachelor’s degree required
• Excellent communication and presentations skills across various stakeholders and senior management
• Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
• Excellent analytical and logical thinking to understand and analyze complex business processes
• Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills
• Ability to analyze and resolve project-related issues and follow through with set objectives
• Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work
• Be a team player who shows commitment and dedication, and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives

Preferred qualifications, capabilities, and skills

• Experience in Tableau, Python, SAS, Alteryx, VBA, MS Access development (preferred)
• Experience inpredictive analytics, data analytics, business intelligence development preferred
• Experience inpredictive analytics, data analytics, business intelligence development preferred

Internal Application Eligibility Requirements

TENURE

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in Applying forInternal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

This position offers an opportunity to contribute to the success of the Home Lending Correspondent Division by ensuring compliance and accuracy in loan documentation. The ideal candidate will possess comprehensive knowledge of the mortgage process and documentation, be a forward thinker with strong analytical skills, and have the ability to adapt to changes in the lending environment.