Vice President in Strategy Operations Support, Home Lending

Testing Site - JPMC; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Testing Site - JPMC in Metro Manila is seeking a Vice President in Strategy Operations Support within Home Lending Servicing. You will lead multiple teams, optimize business processes, and deliver strategic communications across departments to drive operational excellence.

You will partner with senior leaders and technical teams to translate business needs into effective communications, while ensuring regulatory and quality standards are met.

Qualifications

• Bachelor’s degree in business, communications, finance, or related field.
• Minimum five years of experience in home lending, mortgage servicing, or related financial services.
• Demonstrated leadership in a matrix organization.
• Experience planning, executing, and delivering products or solutions requiring cross-team collaboration.
• Strong analytical and problem-solving skills; detail-oriented and highly organized.
• Ability to work independently, manage time and multiple activities efficiently, and execute responsibilities with limited supervision.
• Experience managing multiple stakeholders and partnering with technical teams.
• Proficiency in Microsoft Office Suite, SharePoint, Alteryx, and communications tools.
• Superior verbal and written communication skills, with the ability to communicate technical information at a business level.
• Demonstrated ability to inspire and motivate teams, promote collaboration, and drive change.

Responsibilities

• Lead and manage teams across multiple functions (Customer Insight & Solutions, Communications Strategy, Internal Controls, and Letter Coordination).
• Oversee workload balancing, project delivery, and operational support across functions.
• Identify and implement procedural, policy, systemic, and technological improvements.
• Develop and execute internal employee communications and digital campaigns.
• Monitor and report on communications projects, identifying risks and ensuring timely delivery.
• Lead teams to remediate process gaps, manage audit responses, and oversee foundational controls.
• Oversee end-to-end management and quality assurance of customer communications through letters and notices.
• Develop reporting solutions and data analytics to support business needs and continuous improvement.
• Partner with senior leaders and technical teams to translate business needs into effective communications.
• Inspire and promote collaboration, trust, and respect within the team.
• Ensure communications meet regulatory, compliance, and quality standards.

Skills

Leadership

Cross-functional collaboration

Analytical thinking

Communication skills

Project management

Problem solving

Attention to detail

Independent work

Education

Bachelor’s degree in business, communications, finance, or related field

Advanced degree

Tools

Microsoft Office

SharePoint

Alteryx

Communications tools

Job description

Shape the future of Home Lending Servicing by joining a dynamic team dedicated to operational excellence and innovation. Unlock your potential as you collaborate with leaders across Customer Operations, Legal, Risk, and Controls. Make your mark by driving process improvements and delivering impactful communications. Enjoy opportunities for career growth and professional development. Join us to help deliver outstanding experiences for our customers and employees.

As a Vice President in Strategy Operations Support within Home Lending Servicing, you partner with cross-functional teams to optimize business processes and drive operational excellence. You lead multiple teams focused on Customer Insight & Solutions, Communications Strategy, Internal Controls, and Letter Coordination. You play a key role in planning, executing, and delivering products and solutions that require collaboration across teams. You help strengthen controls, deliver effective communications, and ensure alignment with organizational goals.

Job responsibilities:

• Lead and manage teams across Customer Insight & Solutions, Communications Strategy, Internal Controls, and Letter Coordination.
• Oversee workload balancing, project delivery, and operational support across multiple functions.
• Identify and implement procedural, policy, systemic, and technological improvements.
• Develop and execute internal employee communications and digital campaigns.
• Monitor and report on communications projects, proactively identifying risks and ensuring timely delivery.
• Lead teams responsible for identifying and remediating process gaps, managing audit responses, and facilitating oversight of foundational controls.
• Oversee end-to-end management and quality assurance of customer communications through letters and notices.
• Develop reporting solutions and data analytics to support business needs and continuous process improvement.
• Partner with senior leaders, business units, and technical teams to gather insights and translate business needs into effective communications.
• Inspire, motivate, and promote collaboration, trust, and respect within the team.
• Ensure all communications meet regulatory, compliance, and quality standards.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in business, communications, finance, or related field.
• Minimum five years of experience in home lending, mortgage servicing, or related financial services.
• Demonstrated leadership in a matrix organization.
• Proven experience planning, executing, and delivering products or solutions requiring cross-team collaboration.
• Strong analytical and problem-solving skills; detail-oriented and highly organized.
• Ability to work independently, manage time and multiple activities efficiently, and execute responsibilities with limited supervision.
• Experience managing multiple stakeholders and partnering with technical teams.
• Proficiency in Microsoft Office Suite, SharePoint, Alteryx, and communications tools.
• Superior verbal and written communication skills, with the ability to communicate technical information at a business level.
• Demonstrated ability to inspire and motivate teams, promote collaboration, and drive change.

Preferred qualifications, capabilities, and kills:

• Advanced degree or relevant experience.
• Experience in developing and delivering training or guidance materials.
• Adaptability to increasing scope and complexity of work brought on by business growth.