Home Lending - Senior Operations Manager

Testing Site - JPMC; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Vice President – Operations Manager II within Home Lending – Consumer Fulfillment Originations to lead a 50+ person team, drive workflow efficiency, and ensure policy compliance. You will mentor staff, conduct audits, manage HR actions, and lead special projects to advance operational excellence in a global financial institution.

Strong communication, analytical thinking, and knowledge of mortgage documents and US regulations are required; a Master’s

Qualifications

• Bachelor's degree or equivalent college coursework.
• Experience in mortgage operations, knowledge of US mortgage documents, regulations, and guidelines.
• Ability to lead and motivate a high-performance team effectively.
• Excellent written and verbal communication skills.
• Superior computer skills in a multiple application environment.
• Detail-oriented with strong analytical and decision-making skills.
• Effective time management skills.

Responsibilities

• Trains, manages, and coordinates daily operations of a 50+ employee team.
• Oversees workflow and results management to ensure compliance with policies.
• Conducts audits and provides information to management for process improvement.
• Mentors and reviews team work for accuracy and quality.
• Handles exception items and documents new procedures.
• Recommends and implements corrective action plans for process deficiencies.
• Responds to audit findings and risk control reports with corrective actions.
• Assists in implementing new or revised policies and procedures.
• Ensures compliance with regulatory requirements and established policies.
• Participates in projects and creates ad-hoc reports as delegated by management.
• Manages team performance through coaching, reviews, and corrective action planning.

Skills

Team leadership

Mortgage operations knowledge

Regulatory knowledge

Written & verbal communication

Analytical thinking

Time management

Decision making

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Multiple applications

Job description

Join JPMorganChase, a global leader in financial services, and make a significant impact in the mortgage operations sector. As a Vice President – Operations Manager II, you will have the opportunity to lead a dynamic team, drive process improvements, and ensure compliance with industry standards. This role offers a chance to develop your leadership skills while contributing to the success of a renowned financial institution. Be part of a team that values innovation, excellence, and collaboration.

As a Vice President – Operations Manager II in Home Lending – Consumer Fulfillment Originations, you will lead and manage a team of over 50 employees, ensuring efficient workflow and compliance with policies. You will oversee team performance, conduct audits, and implement corrective actions to enhance productivity and quality. Your role will involve mentoring team members, managing human resources actions, and participating in special projects to drive operational excellence.

Job Responsibilities:

• Trains, manages, and coordinates daily operations of a 50+ employee team.
• Oversees workflow and results management to ensure compliance with policies.
• Conducts audits and provides information to management for process improvement.
• Mentors and reviews team work for accuracy and quality.
• Handles exception items and document new procedures.
• Recommends and implements corrective action plans for process deficiencies.
• Responds to audit findings and risk control reports with corrective actions.
• Assists in implementing new or revised policies and procedures.
• Ensures compliance with regulatory requirements and established policies.
• Participates in projects and create ad-hoc reports as delegated by management.
• Manages team performance through coaching, reviews, and corrective action planning.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree or equivalent college coursework.
• Work experience in mortgage operations, knowledge of US mortgage documents, regulations, and guidelines.
• Ability to lead and motivate a high-performance team effectively.
• Excellent written and verbal communication skills.
• Superior computer skills in a multiple application environment.
• Detail-oriented with strong analytical and decision-making skills.
• Effective time management skills.

Preferred Qualifications, Capabilities, and Skills:

• Master's degree in a related field.
• Experience in managing large teams in a financial services environment.
• Familiarity with automation tools and techniques.
• Strong problem-solving skills and ability to exercise prudent judgment.
• Experience in conducting research and organizing special reviews.
• Ability to work collaboratively in a team environment.
• Knowledge of compliance, risk, and control requirements in the mortgage industry.