Process Improvement Associate I - Governance & Data

JPMorgan Chase & Co.; Taguig; On-site; PHP 350,000 - 650,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Process Improvement Associate – 601 within Automation and Insights Governance to support governance and audit execution, identify control themes, and drive efficiencies through data analysis and automation.

You will collaborate with process owners, clarify requirements, remediate findings, and document best practices for easier compliance. You’ll help ensure governance standards are consistently applied, assist audit activities end-to-end, and identify

Qualifications

• 1+ years of experience in process improvement, governance, audit, risk, operations, or a related discipline.
• Ability to plan and organize work across multiple priorities and deadlines while maintaining quality.
• Strong analytical and problem-solving skills, including ability to identify root causes and propose practical fixes.
• Strong written and verbal communication skills, including ability to explain findings clearly to non-specialists.
• Experience creating clear status updates and presentations for stakeholders.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• High attention to detail and strong documentation habits (procedures, meeting notes, evidence, action tracking).
• Comfort collaborating cross-functionally and influencing outcomes without direct authority.
• Demonstrated integrity and sound judgment when handling sensitive findings and control-related topics.

Responsibilities

• Lead audit activities from planning through execution and reporting, ensuring timely and well-documented control evaluation
• Facilitate governance discussions and working sessions, capturing decisions, actions, and follow-ups
• Identify risk indicators and control gaps using data and qualitative insights, escalating issues when appropriate
• Partner with process owners to answer governance and audit questions and support remediation of findings
• Drive efficiency improvements through data analysis, automation, and standardization of recurring deliverables
• Create clear, executive-ready presentations and status updates for senior stakeholders
• Document, maintain, and distribute best practices, playbooks, and procedures that support governance adherence
• Track action items and milestones to ensure commitments are met and outcomes are sustained
• Mentor junior team members through knowledge sharing, feedback, and peer reviews
• Maintain awareness of changes to relevant governance standards, requirements, and internal procedures

Skills

Data analysis

Root cause analysis

Stakeholder communication

MS Office (Excel/PowerPoint)

Documentation habits

Cross-functional collaboration

Attention to detail

Governance knowledge

Problem solving

Time management

Tools

Alteryx

Tableau

Job description

JPMorgan Chase & Co. in Manila seeks a Process Improvement Associate – 601 within Automation and Insights Governance to support governance and audit execution, identify control themes, and drive efficiencies through data analysis and automation.

You will collaborate with process owners, clarify requirements, remediate findings, and document best practices for easier compliance. You’ll help ensure governance standards are consistently applied, assist audit activities end-to-end, and identify