Process Improvement Assoc. I - Automation and Insights Governance

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Process Improvement Associate to support governance and audit execution, identify risk themes, and drive efficiencies through data analysis and automation.

You will collaborate with process owners to clarify requirements, respond to questions, and help remediate findings while documenting best practices for governance compliance. You’ll join the Automation and Insights Governance team to ensure standards are consistently applied, audits run smoothly

Qualifications

• 1+ years of experience in process improvement, governance, audit, risk, operations, or a related discipline.
• Ability to plan and organize work across multiple priorities and deadlines while maintaining quality.
• Strong analytical and problem-solving skills, including ability to identify root causes and propose practical fixes.
• Strong written and verbal communication skills, including ability to explain findings clearly to non-specialists.
• Experience creating clear status updates and presentations for stakeholders.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• High attention to detail and strong documentation habits (procedures, meeting notes, evidence, action tracking).
• Comfort collaborating cross-functionally and influencing outcomes without direct authority.
• Demonstrated integrity and sound judgment when handling sensitive findings and control-related topics.

Responsibilities

• Lead audit activities from planning through execution and reporting, ensuring timely and well-documented control evaluation.
• Facilitate governance discussions and working sessions, capturing decisions, actions, and follow-ups.
• Identify risk indicators and control gaps using data and qualitative insights, escalating issues when appropriate.
• Partner with process owners to answer governance and audit questions and support remediation of findings.
• Drive efficiency improvements through data analysis, automation, and standardization of recurring deliverables.
• Create clear, executive-ready presentations and status updates for senior stakeholders.
• Document, maintain, and distribute best practices, playbooks, and procedures that support governance adherence.
• Track action items and milestones to ensure commitments are met and outcomes are sustained.
• Mentor junior team members through knowledge sharing, feedback, and peer reviews.
• Maintain awareness of changes to relevant governance standards, requirements, and internal procedures.

Skills

Process Improvement

Governance

Audit & Risk

Data Analysis

Stakeholder Communication

Project Planning

Documentation

Cross-functional Collaboration

Problem Solving

Tools

Excel

PowerPoint

Tableau

Alteryx

Job description

Join us and analyze control and risk themes, identify drivers, and help prioritize improvement opportunities!

As a Process Improvement Associate – 601 in Automation and Insights Governance, you will support governance and audit execution, identify control and risk themes, and drive process efficiencies through data analysis and automation. You will collaborate with process owners to clarify governance requirements, respond to questions, and help remediate findings. You will document practical standards and best practices that make it easier for teams to comply.

You’ll join the Automation and Insights Governance team to help ensure governance standards are consistently applied, audit activities run smoothly end-to-end, and opportunities for smarter, faster ways of working are identified and delivered. You’ll partner with stakeholders across functions, use data to spot risk indicators and trends, and translate complex findings into clear updates. If you enjoy improving how work gets done—while keeping controls and quality front and center—this role gives you the scope to make a measurable impact.

Job responsibilities:

• Lead audit activities from planning through execution and reporting, ensuring timely and well-documented control evaluation
• Facilitate governance discussions and working sessions, capturing decisions, actions, and follow-ups
• Identify risk indicators and control gaps using data and qualitative insights, escalating issues when appropriate
• Partner with process owners to answer governance and audit questions and support remediation of findings
• Drive efficiency improvements through data analysis, automation, and standardization of recurring deliverables
• Create clear, executive-ready presentations and status updates for senior stakeholders
• Document, maintain, and distribute best practices, playbooks, and procedures that support governance adherence
• Track action items and milestones to ensure commitments are met and outcomes are sustained
• Mentor junior team members through knowledge sharing, feedback, and peer reviews
• Maintain awareness of changes to relevant governance standards, requirements, and internal procedures

Required qualifications, capabilities, and skills:

• 1+ years of experience in process improvement, governance, audit, risk, operations, or a related discipline
• Ability to plan and organize work across multiple priorities and deadlines while maintaining quality
• Strong analytical and problem-solving skills, including ability to identify root causes and propose practical fixes
• Strong written and verbal communication skills, including ability to explain findings clearly to non-specialists
• Experience creating clear status updates and presentations for stakeholders
• Proficiency with Microsoft Office, including Excel and PowerPoint
• High attention to detail and strong documentation habits (procedures, meeting notes, evidence, action tracking)
• Comfort collaborating cross-functionally and influencing outcomes without direct authority
• Demonstrated integrity and sound judgment when handling sensitive findings and control-related topics

Preferred qualifications, capabilities, and skills:

• Exposure to banking or financial services processes and products
• Experience using analytics or automation tools (for example, Alteryx, Tableau, or similar data preparation and visualization tools)
• Coursework or demonstrated interest in finance, business analytics, or data-driven decision-making
• Strong facilitation skills for working sessions and governance forums
• Growth mindset and adaptability when priorities, requirements, or processes change