Process Engineer

NCS Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

NCS Philippines is seeking a Process Engineer to standardize and streamline delivery processes across IT projects, software development, and support functions. You will collaborate with PMO, QA, and Development to ensure adherence to best practices and international standards.

You will drive templates, templates repository, and ongoing process improvements, while producing consolidated monthly portfolio reports and conducting audits to ensure compliance and readiness.

Qualifications

• Bachelor’s degree in IT, CS, Engineering or related field.
• 2–4+ years in a similar process engineering/IT governance role.
• Experience implementing ITIL, ISO, or Lean Six Sigma standards.
• Experience in data visualization and data analytics.
• Knowledge of software development lifecycle, Agile, and audit cycles.

Responsibilities

• Develop IT Project Standards guide with PMO and teams.
• Create templates and repository for project managers.
• Standardize processes across projects and publish best practices.
• Run process training and onboarding for new hires.
• Prepare monthly portfolio reports and dashboards.
• Conduct delivery reviews and audits against standards.

Skills

Process Improvement

Data Analysis

Documentation

Stakeholder Communication

Education

Bachelors in IT/CS/Eng

Tools

MS Office

Google Docs

Job description

GENERAL RESPONSIBILITIES:

The Process Engineer is responsible for the standardization of delivery-related processes of the organization (e.g. sales, software development, application support, vendor management, and the like). The role is responsible for streamlining the processes of affected business units against best practices and known international standards to ensure readiness and compliance of the business units on the agreed-upon process.

DUTIES AND RESPONSIBILITIES:

Governance, Planning, Reporting & Control:

• Works with the PMO to develop the IT Project Standards guide, seeking contributions from Project Managers, the QA Team, the Development Team, and the Service Implementation Lead to ensure that the standards meet best practices.

• Creates a repository of technical and management project templates to support the Project Managers – use examples from current and past projects to identify best practices.

• Improves processes and templates throughout the project lifecycle.

• Implements project standards across all projects in the portfolio.

• Updates and administers the program plan as required using reports from Project Managers and the outcomes of the project and board-level meetings and workshops.

• Manages communications from the PMO mailbox including regular reporting cycle requests.

• Prepares consolidated material from project reports for monthly review - completes and distributes monthly portfolio-level reports.

• Standardize processes by gathering the best practices from the delivery groups, standardizing, and publishing to the organization.

• Conducts process training through roll-out institutionalized processes, training history record-keeping, and continuous training for new hires or promotions.

• Performs delivery reviews and conducts timely reviews/audits of project implementation against the organizational process.

• Analyzes root causes of delivery problem areas, and driving process-related improvements to address problems.

• Other job-related activities may be assigned from time to time.

LEADERSHIP COMPETENCIES:

N/A

FUNCTIONAL/TECHNICAL COMPETENCIES:

Portfolio, Program and Project Support, Business Situation Analysis, Quality Management, Project Management, Business Process Improvement, Governance

CORE COMPETENCIES:

Teamwork & Collaboration, Accountability, Customer Focus, Communication, Innovation, Quality.

JOB SPECIFICATIONS:

• Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course.

• Related Work Experience – At least 2-4+ years of working experience in the same role.

  • A strong background in software development and application support.

  • Experience in implementing CMMi, ITIL, or ISO standards - Lean Six Sigma

  • Experience data visualization and data analytics.

  • Experience in performing a full audit cycle.

  • Experience in Document Control Management.

• Knowledge – Knowledgeable in the following:

  • Technical Writing Skills

  • Business Process Documentation

  • Process Workflows and Mapping

  • Must understand software development lifecycle, agile methodologies, and application support.

  • Must know about performing a full audit cycle.

  • Must have working knowledge/experience in document control management.

  • Must have working knowledge/experience in project management Lean Six Sigma.

• Skills:

  • Must have strong analytical skills, be highly detailed and process-oriented.

  • Must have strong communication and presentation skills in English and Filipino.

  • Must be assertive, results-oriented, and able to multitask.

  • Must be keen on details and data-driven.

  • Excellent organizational and time management skills.

• Must have strong interpersonal skills demonstrating an ability to work independently.

• Must have advanced computer skills in MS Office or Google Docs.
• Ability to work with minimum supervision and able to guide new team members

• Must be adept at working in a fast-paced environment with tight SLAs.