Process Associate, GBS Customer Service & Support

APL Logistics; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

APL Logistics is seeking a detail-oriented professional to ensure documentation requirements are met for key customers and to support day-to-day operations. You will monitor documentation, liaise with customers and vendors, and ensure timely, accurate records and reports.

The role emphasizes collaboration in a global, matrixed environment and requires strong English communication and MS Office skills to manage multiple tasks efficiently in a fast-paced setting.

Qualifications

• Bachelor's degree completed.
• Excellent written and oral English communication skills.
• Proven effective listening skills.
• Demonstrated ability to work in a global team and matrixed environment.
• Strong Microsoft Office tools experience.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customer and vendor requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalated to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Skills

Excellent written and oral English

Effective listening

Global/matrix teamwork

Microsoft Office

Multi-tasking in fast-paced env

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

Job Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalated to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Qualifications

• Must have completed a bachelor's degree (specify if there is a specific degree needed)
• Excellent written and oral English communication skills
• Proven effective listening skills
• Demonstrated ability to work in a global team and matrixed environment
• Strong Microsoft office tools experience
• Ability to thrive in a fast-paced environment and have a positive attitude
• Ability to manage and prioritize multiple tasks
• Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred