Logistics Documentation Specialist

APL Logistics; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

APL Logistics is seeking a detail-oriented professional to ensure documentation requirements are met for key customers and to support day-to-day operations. You will monitor documentation, liaise with customers and vendors, and ensure timely, accurate records and reports.

The role emphasizes collaboration in a global, matrixed environment and requires strong English communication and MS Office skills to manage multiple tasks efficiently in a fast-paced setting.

Qualifications

• Bachelor's degree completed.
• Excellent written and oral English communication skills.
• Proven effective listening skills.
• Demonstrated ability to work in a global team and matrixed environment.
• Strong Microsoft Office tools experience.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customer and vendor requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalated to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Skills

Excellent written and oral English

Effective listening

Global/matrix teamwork

Microsoft Office

Multi-tasking in fast-paced env

Education

Bachelor's degree

Tools

Microsoft Office

Job description

APL Logistics is seeking a detail-oriented professional to ensure documentation requirements are met for key customers and to support day-to-day operations. You will monitor documentation, liaise with customers and vendors, and ensure timely, accurate records and reports.

The role emphasizes collaboration in a global, matrixed environment and requires strong English communication and MS Office skills to manage multiple tasks efficiently in a fast-paced setting.