Technology Architect (CRM Tribe)

Globe Telecom, Inc.; Taguig; On-site; PHP 3,000,000 - 5,400,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Solution Architect to lead the CRM and Identity Tribe, shaping customer engagement and secure interactions across channels.

You will design scalable, cloud-native solutions, drive HLD/LLD, and partner with engineering, product, and security to embed DevSecOps. The role requires deep expertise in CRM, Identity, SIM registration, and multi-region cloud architectures with Java/Python and robust REST API skills.

Qualifications

• 15+ years total experience with minimum 10 years in Solutions Architecture.
• Experience in CRM platforms and Case Management solutions.
• Familiarity with Identity Management, SIM Registration, or SCV implementations.
• Hands-on cloud platforms experience (GCP or AWS), including IAM, networking, multi-region design.
• Strong experience in Java, Python, and Spring Boot; microservices and distributed systems.
• Expertise in REST API design, security, governance, and third-party integration.

Responsibilities

• Design high-level and low-level designs (HLD/LLD) from architecture blueprint.
• Lead cloud-native solution designs on GCP and/or AWS for multi-region deployments.
• Collaborate with engineering, product, and security to embed DevSecOps and automation.
• Define architectural guidelines and patterns aligning with enterprise vision.
• Deliver systems enabling a 360° customer view, identity federation, and compliant workflows.

Skills

CRM architecture

Identity management

Cloud architecture

Java/Python

REST API design

Distributed systems

Security/compliance

Communication

Tools

GCP

AWS

Docker

Kubernetes

Terraform

GitOps (ArgoCD)

PostgreSQL

Redis

Kafka

RabbitMQ

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

We are looking for a Solution Architect to join the CRM and Identity Tribe, a cross-functional team responsible for shaping Globe Telecom’s customer engagement and digital identity capabilities. This includes driving architecture for CRM systems, SIM registration, and secure, seamless customer interactions across channels. You will play a pivotal role in designing secure, scalable, and cloud-native solutions that unify customer journeys and support regulatory compliance.

Your Day in the Life at your Role

Design & Develop solutions across CRM, Identity, and SIM Registration platforms with a focus on scalability, security, and user-centricity. This includes creation of high-level designs HLD and low-level designs LLD) from the architecture blueprint, use of reusable assets from Centers of Enablement C4E , and co-design user-centric experience interfaces. Lead cloud-native solution designs on GCP and/or AWS, leveraging managed services, cost-efficient patterns, and multi-region architectures. Collaborate and partner with engineering leads, product owners, and security teams to embed DevSecOps principles, automation, and performance optimization. Evaluate and define architectural guidelines and patterns, and ensure delivery squads align with enterprise and tribe-level architecture vision. Innovate and implement systems that support a 360° customer view, identity federation, and compliance-driven workflows (e.g., SIM registration).

What You Bring to the Table

Mandatory Skills and Experience: At least 15 years of total experience and with minimum 10 years of relevant experience in Solutions Architecture. Experience in CRM platforms and Case Management solutions. Familiarity with Identity Management, SIM Registration systems, or SCV (Single Customer View) implementations. Hands-on architecture and development background in cloud platforms (GCP or AWS), including IAM, networking, and cost-aware multi-region design. Strong experience in Java, Python, and Spring Boot, with deep understanding of microservices and distributed system design. Expertise in REST API design, including security, governance, and third-party integration best practices. Solid background with PostgreSQL, Redis, and messaging platforms like Kafka and RabbitMQ. Proficiency in CI/CD pipelines, Docker, Kubernetes, Terraform, and GitOps tools such as ArgoCD.

Preferred Attributes

Understanding of digital identity patterns such as identity federation, SSO, and customer profile unification. Skilled in designing for privacy, data protection, and compliance (e.g., SIM registration laws, data residency). Familiarity with frontend-backend patterns (e.g., React integration), for omnichannel CRM and identity experiences. Strong communication skills and the ability to align technical solutions with business and regulatory needs.

Drive the architecture behind Globe's customer experience and identity platforms at scale. Influence the direction of mission-critical services used by millions of customers. Work with cutting-edge cloud-native technologies and shape secure, modern digital ecosystems.

Plus, you will get to work at the Best Company to Work for in Asia Philippine Chapter, as awarded by HR Asia for three consecutive years 2021 - 2023! Having one of the coolest workplace filled with exciting programs, rewards, and recognition, you will have a lot of room to grow in with exclusive promos and opportunities for you, Ka-Globe!

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose: In everything we do, we treat people right to create a Globe of Good. Vision: We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission: We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.