Process and Governance Manager

Home Credit Philippines; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable bonus

HMO from Day 1

Mental health and wellness support

Wellness Leaves

Internal career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a Process & Governance Manager to own enterprise governance across data, analytics, and AI/ML. You will evaluate, design, and implement future-state processes, ensuring regulator-ready documentation and strong control environments.

You will partner with Data Science, Risk, IT, Compliance, and Business teams to embed governance into day-to-day operations and uphold model risk and documentation standards.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• 5+ years in governance, process management, or risk/compliance.
• Strong understanding of analytics and AI/ML model lifecycles.
• Experience with governance framework design and risk concepts.
• Familiarity with BSP regulatory environments.
• Proficiency with Python, R, and SQL.

Responsibilities

• Own and enhance governance frameworks for data, analytics, and AI/ML models.
• Assess analytics and model lifecycle processes and identify gaps.
• Design scalable, compliant future-state processes.
• Define and operationalize the Model Governance Framework with inventories and workflows.
• Oversee validation, performance monitoring, drift detection, and remediation.
• Prepare governance documentation and audit artifacts.
• Ensure alignment with BSP and privacy laws in the Philippines.
• Collaborate with Data Science, Risk, IT, Compliance, and Business teams.

Skills

Governance frameworks

Policy & controls design

Regulatory alignment

Process assessment

Model governance

Risk & compliance

Python

R

SQL

MLflow

Git versioning

Data platforms

Documentation tools

Visio

SharePoint

Education

Bachelor’s or Master’s degree in Data Science, Computer Science, Engineering, Statistics, or a related field

Tools

MLflow

Git

Python

R

SQL

Visio

Microsoft Word

Excel

PowerPoint

SharePoint

Job description

About The Job

The Process & Governance Manager is accountable for end-to-end ownership of governance, process, and compliance frameworks across data, analytics, and AI/ML domains at Home Credit Philippines CRM department. The role evaluates current-state processes, identifies governance and control gaps, designs future-state processes, and ensures complete, regulator-ready documentation, including full Model Governance coverage, while enabling scalable and responsible innovation.

What You’ll Do

• Own and continuously enhance enterprise governance frameworks covering data, analytics, and AI/ML models, including policies, standards, controls, and decision rights.
• Assess current-state processes across the analytics and model lifecycle; identify process gaps, control weaknesses, inefficiencies, and compliance risks.
• Design, document, and implement future-state processes that are scalable, compliant, and business-enabling.
• Define, maintain, and operationalize the Model Governance Framework, including model inventory, lifecycle standards, approval workflows, and control checkpoints.
• Oversee governance of model validation, performance monitoring, drift detection, and remediation tracking.
• Prepare and maintain complete governance documentation, including policies, procedures, playbooks, risk and gap assessments, audit artifacts, and governance committee packs.
• Ensure alignment with BSP regulatory expectations, internal risk policies, and Philippine data privacy laws (RA 10173).
• Partner with Data Science, Risk, IT, Compliance, and Business teams to embed governance into day-to-day operations and guide stakeholders on governance best practices.

What You Need To Have

• Bachelor’s or Master’s degree in Data Science, Computer Science, Engineering, Statistics, or a related field.
• At least 5+ years of experience in governance, process management, model risk, compliance, or control roles, preferably within financial services.
• Strong understanding of analytics and AI/ML model lifecycles and associated risk concepts.
• Proven experience in process assessment, gap analysis, and governance framework design.
• Familiarity with BSP regulatory environments and audit expectations.
• Strong background in the following tools and technologies:
• Analytics & Modeling: Python, R, SQL.
• Model Lifecycle & Monitoring: MLflow or equivalent model lifecycle tools, model performance and drift monitoring solutions, Git-based version control.
• Data Platforms: Enterprise data warehouses and data lake platforms (cloud or on-prem).
• Governance & Documentation: Microsoft Word, Excel, PowerPoint, SharePoint, workflow and document management tools.
• Process & Control: Process mapping tools (e.g., Visio) and risk & control assessment frameworks.

Job Perks You’ll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.