Problem Manager

Tata Consultancy Services; Taguig; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Tata Consultancy Services in Taguig, Philippines seeks an experienced Problem Management professional for a banking domain role. With 10+ years in problem management, you will navigate a 24x7 shift model and work in challenging environments to drive effective solutions.

You will independently run war rooms, perform root cause analysis, deliver regular updates to business and technology stakeholders, and ensure timely closure of incidents while maintaining clear status reports.

Qualifications

• 10+ years of experience in problem management within the banking domain.
• Experience working in a 24x7 shift model.
• Ability to manage multiple stakeholders in challenging environments.
• Ability to run war rooms independently and provide regular updates to business and technology stakeholders.
• Drive root cause analysis and ensure closure of problems.
• Provide regular updates to all stakeholders.

Responsibilities

• Run war rooms independently and provide status updates to the business and technology stakeholders.
• Drive RCA independently and ensure timely closure of problems.
• Manage stakeholders and communicate updates effectively.

Skills

Problem management

Shift work

Stakeholder management

War room management

Root cause analysis

Status reporting

Job description

• 10+ years of Experience in Problem Management skills in banking domain
• Ability to work in 24x7 shift model
• Ability to work in hostile environment and look for solutions by managing various stakeholders.
• Ability to run war room independently and be able to provide regular updates both to the business & technology stakeholders.
• Drive RCA independently and ensure closure of the problems.
• Ability to send to regular updates to all the stakeholders.