Problem Manager Lead

Tata Consultancy Services; Philippines; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Tata Consultancy Services in APAC is seeking an experienced Problem Manager with 10+ years of banking-domain experience to lead 24x7 war rooms, drive RCA, and coordinate multiple stakeholders for rapid issue resolution.

The role requires strong ability to manage war rooms, deliver regular updates to business and technology stakeholders, and ensure production deployment of RCA-driven solutions.

Qualifications

• 10+ years of experience in problem management within the banking domain.
• Ability to work in a 24x7 shift model.
• Ability to operate in hostile environments and drive solutions by coordinating multiple stakeholders.
• Ability to run war rooms independently and provide regular updates to business and technology stakeholders.
• Lead RCA independently and ensure timely closure of problems.
• Ability to provide regular progress updates to all stakeholders.

Responsibilities

• End-to-end ownership of war rooms and driving RCA.
• Manage relationships with 3 stakeholders.
• Own RCA and ensure solution deployment into production.

Skills

Problem management experience

24x7 shift readiness

Stakeholder management

War room leadership

Root cause analysis (RCA)

Regular stakeholder updates

Education

ITIL Certification

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery center's and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• 10+ years of Experience in Problem Management skills in banking domain
• Ability to work in 24x7 shift model
• Ability to work in hostile environment and look for solutions by managing various stakeholders.
• Ability to run war room independently and be able to provide regular updates both to the business & technology stakeholders.
• Drive RCA independently and ensure closure of the problems.
• Ability to send to regular updates to all the stakeholders.

Good-to-Have

• ITIL Certification
• Handled Major Incidents independently

Responsibility of / Expectations from the Role

• 1 End to End ownership of the war rooms, run war room, and drive RCA
• 3 Stakeholder Management
• 4 Own RCA and ensure Solution is deployed into production.