Incident Management SME

Tata Consultancy Services; Taguig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced Infrastructure Incident Leader to support and drive major incident management for banking domain infrastructure. The role requires coordinating cross-functional teams, ensuring prompt incident resolution, and maintaining clear communication with stakeholders.

The ideal candid ate has 8+ years of experience in infrastructure projects within banking and can work in a 24x7 shift environment, with a strong focus on SLA adherence and thorough RCA

Qualifications

• 8+ years of experience in supporting & leading infrastructure projects in the banking domain.
• Ability to connect various incidents and invoke Major Incident Management when required.
• Thorough understanding of infrastructure terminologies.
• Ability to work in a 24x7 shift model.
• Ability to resolve incidents as per the agreed SLA by identifying or engaging the required stakeholders.

Responsibilities

• Coordinate and manage major incident response for banking infrastructure.
• Engage and align with stakeholders to ensure timely incident resolution.
• Document and communicate incident status to all required parties.
• Lead RCA efforts and drive root cause analysis where feasible.
• Ensure adherence to defined SLAs and incident management processes.

Skills

Infrastructure incident management

Banking domain knowledge

SLA adherence

24x7 shift readiness

Root cause analysis (RCA)

Job description

• 8+ years of Experience in Supporting & Leading Infrastructure projects in banking domain
• Ability to connect various incidents happening in the environment and invoke Major Incident Management team if required.
• Thorough understanding of Infrastructure terminologies
• Ability to work in 24x7 shift model
• Ability to resolve incidents as per the agreed SLA by identifying or engaging the required stakeholders.
• Documenting & communicating the incident status to all required stakeholders.
• Ability to do complete RCA independently where feasible or drive for RCA.