Proactive Scheduling & Customer Care Lead

D2B

Manila

On-site

PHP 724,000 - 867,000

Full time

4 days ago

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Job summary

D2B in Manila is seeking a proactive Customer Services & Scheduling Manager to coordinate our retail plumbing and water specialist services. You’ll be the primary contact for customers, booking recurring maintenance, managing appointments, and keeping technician schedules running smoothly using ServiceM8.

We value strong ServiceM8 experience, a plumbing background, and a genuine commitment to excellent service.

Qualifications

Two to three years of hands-on ServiceM8 experience, especially with customer records, job creation, scheduling, recurring services and follow-ups.
Experience in a plumbing trade or plumbing services business, with understanding of field service operations and common customer enquiries.
Proven experience in customer service, outbound calling, and appointment booking.
Excellent telephone and written communication skills.
Strong organizational skills and ability to manage competing priorities.
Proactive mindset and ability to follow through on tasks with minimal supervision.
Ability to work collaboratively with technicians and other team members.
Customer-first attitude and confidence to handle enquiries professionally.

Responsibilities

Handle incoming customer calls and service enquiries in a friendly and professional manner.
Build strong customer relationships through proactive communication and follow-ups.
Assist customers with bookings, appointment changes, service enquiries, and concerns.
Keep customers informed about appointment updates and service progress.
Follow up on quotes and recommended services to help customers arrange maintenance.