Principal/Senior Network Engineer - Hybrid

TTEC; Quezon City; Remote; PHP 1,800,000 - 2,400,000; Full time

Job summary

TTEC is seeking a Principal/Senior Network Engineer to work remotely within Metro Manila, Philippines. You will build, monitor, and diagnose issues across Network Core Technologies, including Routing, Switching, and Network Security, while coordinating with the Director of Network Engineering.

You will lead design and implementation efforts for LAN/WAN initiatives, develop business cases for new hardware/software, and mentor junior engineers.

Qualifications

• BA/BS degree or equivalent experience.
• 7+ years of experience in networking and security roles.
• Strong knowledge of Cisco ACI, Routing, SD-WAN and security platforms.

Responsibilities

• Build, maintain, monitor and diagnose issues for network core technologies and security.
• Report to the Director, Network Engineering and collaborate with cross-functional teams.
• Perform implementation, testing and training of new projects and initiatives.
• Develop and maintain documentation for network designs and configurations.
• Coordinate with management and engineers to resolve LAN/WAN issues.

Skills

Cisco Networking

Network Security

VoIP protocols

Cloud networking

Scripting / IaC

F5 BIG-IP

WAN/LAN design

Documentation

Vendor liaison

Education

BA/BS degree or equivalent experience

Tools

Palo Alto

F5 BIG-IP

Cisco ASA

Check Point Gaia

AVAYA VOIP

UCS/VDI

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Principal/Senior Network Engineer working remotely within Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? You’ll be responsible for building, maintaining, monitoring & diagnosing issues for both Network Core Technologies (Routing & Switching) as well as Network Security (Firewalls).

You’ll report to the Director, Network Engineering. You’ll contribute to the success of your co-worker’s experience and the overall success of the team.

During a Typical Day, You’ll

• Responsible for the implementation, testing and training of new projects and initiatives.
• Performs the analysis, design, and development of new LAN/WAN initiatives.
• Responsible for integrating business systems within the corporate information technology environment.
• Develops business cases for request for new or additional hardware or software.
• Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.
• Conducts training and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
• Acts as a liaison with vendors and third-party providers.
• Responsible for creating and maintaining documentation for all assigned Enterprise network designs.
• Capable of project managing complex technical projects and communicating status to Customers.
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• Ability to workdays, evenings, and weekends as required; 24x7 support.
• Exceptional documentation and communication skills.
• Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue.
• Ability to communicate and interact with a variety of people at different levels (must have strong 'people skills' to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.)
• Other duties as assigned by management.

What You Bring to the Role:

Core Networking Requirements:

• In-depth knowledge and implementation skills of Cisco’s ACI, Switching, Routing, SDWAN and Security products.
• In-depth knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products and or VoIP standard protocols i.e. SIP, H323 etc.
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
• Cloud networking experience strongly desired. Practical experience with AWS and/or GCP and/or Azure
• Knowledge of Infrastructure as Code technology to include common scripting languages.
• Knowledgeable in Packet capture and packet analysis.
• Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc.
• Ability to effectively troubleshoot complex IP networks that support voice, data and possibly video.
• In-depth knowledge of F5 BIG-IP with implementation experience in a large enterprise organization or equivalent Load Balancing schemas.
• Knowledgeable in UCS/VDI data center environments.
• Familiarization in VPN/IPSEC tunnels and NAT protocols.
• Ability to effectively communicate with internal Operations groups, company clients and or vendors.
• Highly knowledgeable in IP Management for Enterprise systems.
• Knowledgeable in WiFi design components and WiFi implementations.
• Expert knowledge of LAN/WAN systems, networks, and Layer 4-8 applications
• As in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration (CCNA a start, CCNP desirable and CCIE Certification a plus).

Network Security Requirements:

• Responsible for the design, configuration and installation of our security infrastructure, including firewalls, proxy servers and policies, and virtual private networks (VPN).
• Thorough understanding of the latest technologies, security principles, and protocols
• Complete command of dealing with security systems, intrusion detection systems, firewalls, anti-virus software, log management, authentication systems, content filtering, etc.
• Extremely Strong troubleshooting skills on network and security platforms is a must; ability to triage multiple, concurrent technical issues.
• In-depth knowledge and implementation skills Palo Alto Networks PA-7000 Series, PA-5200 Series, PA-5000 Series, PA-3000 Series, PA-800 Series running PAN OS 8.X Cisco Systems ASA5500 Series running IOS 9.X, and Check Point 12200, 21800 running Gaia R77.30 with plans to migrate to Gaia R80.10
• Practical experience with Palo Alto Prisma strongly desired
• In-depth knowledge and implementation skills of proxy technology to include WCCP, PAC Files, specifically utilizing the Cisco WSA series proxy platform.
• As some Security Engineer desired skills should be around policy, risk, assessments, and recommendations regarding technology in this related field. Course of studies should include CISSP as well as SANS certifications to complement.

General Requirements

• BA/BS degree or equivalent experience
• 7+ years of experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.
• Base wage plus performance bonus opportunities.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

#LI-Hybrid