Principal Agile Scrum Master - IT Infrastructure

TTEC; Metro Manila; Remoto; PHP 1.500.000 - 2.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO and wellness benefits

Healthcare benefits

Bonus opportunities

Tuition reimbursement

Descrizione del lavoro

TTEC in the Philippines is seeking a Principal Agile Scrum Master to lead infrastructure IT projects in a remote, globally distributed environment. You will partner with internal stakeholders and vendors, oversee planning, deadlines, budgeting, and documentation, and ensure on-time delivery across corporate networks.

You’ll report to a Program Manager, drive agile practices, manage risk and change, and coordinate networking, security, access controls, and deployment improvements across our IT

Competenze

• 5+ years of Agile project management or IT leadership on large global projects.
• PMP and/or equivalent project management experience.
• Strong communication and presentation abilities for stakeholders at all levels.
• Proficiency with MS Office suite and project tools (MS Project/Asana).

Mansioni

• Lead Agile Scrum practices for infrastructure IT projects in a global matrix environment.
• Coordinate with internal stakeholders and external vendors; manage plans, deadlines and budgets.
• Oversee project documentation and risk management; provide direction to engineers as needed.
• Communicate progress and status to executives and cross-functional teams.
• Ensure deployments across networking, security, access controls, and app delivery meet requirements.

Conoscenze

Agile PM

Leadership

Strategic thinking

Presentation skills

MS Office

Formazione

PMP certification

Strumenti

MS Project

Asana

Descrizione del lavoro

Your potential has a place here with TTEC's award-winning employment experience. As a Principal Agile Scrum Master working remotely, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You'll be Doing

Looking for an opportunity to showcase your organisation and leadership skills? As a Principal Scrum Master overseeing Infrastructure Information Technology projects for our corporate network; You'll be our point of contact for our internal stakeholders and external vendors as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You’ll report to a Program Manager, Project Management. You'll contribute to the success of the business as you are the primary point of contact overseeing various infrastructure projects. This role will focus on networking, security, access controls, application deployment and improvements across our infrastructure.

During a Typical Day, You'll

• Collaborate with internal teams, stakeholders, senior executive level parties and external vendors in a virtual environment

• Oversee documentation of detailed process design and project specifications for our IT infrastructure.

• Verifies and evaluates project task backlog created by engineers. May provide work direction to engineers.

• May act as liaison between engineers and sustaining engineering teams to ensure documentation of system functions and capabilities. Facilitate training documentation when needed for our end users.

• Customize, build, manage and maintain effective project records

• Identify risk, investigate to define mitigation plans, tactfully escalation and execute on change management

• Clearly articulate requirements and overall project status to various levels and audiences

• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives

• Spearhead innovative projects for corporate initiatives and enhancements

• Display managerial courage within an individual contributor role as you navigate the project phases

What You Bring to the Role

• 5+ years’ experience in Agile project management or an IT role leading the deployment of medium to large scale global projects

• PMP and/or equivalent relevant project management experience

• Ability to provide strategic guidance while leading a project team

• Ability to execute tasks independently as well as collaborating with team members from various business functions

• Expertise with formal presentation

• Experience with project management and word processing software, spreadsheet and flowcharting applications (MS Project or Asana)

• Willing to work on US hours

• Must have strong knowledge and proficiency in the use of MS Office applications (Excel, Word, PowerPoint)

• Working knowledge of IT infrastructure systems (Palo Alto, Cisco, NetApp, F5, Active Directory)

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organisation where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista... (the full sentence continues)"