Principal Agile Scrum Master

TTEC Holdings, Inc.; Manila; Remote; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Paid time off

Performance bonus

Tuition reimbursement

Job summary

TTEC is seeking a Principal Agile Scrum Master to lead IT infrastructure projects from a remote location in the Philippines. You will oversee networks, security, deployment and improvements while coordinating with internal stakeholders and external vendors on a global scale.

You will report to a Program Manager and drive project plans, deadlines and documentation, ensuring delivery on time and within budget. The role emphasizes collaboration, leadership, and effective communication across teams.

Qualifications

• 5+ years' experience in Agile project management or IT leadership on global projects.
• PMP or equivalent project management certification.
• Strong strategic guidance and communication skills.
• Proven ability to lead cross-functional teams and manage budgets.

Responsibilities

• Oversee IT infrastructure projects across networks, security, and deployment.
• Serve as primary contact for internal stakeholders and external vendors.
• Build plans, set deadlines, assign responsibilities, and manage budgets.
• Maintain comprehensive project documentation and risk mitigation.

Skills

Agile project management

Strategic leadership

Cross-functional collaboration

Communication/presentation

Education

PMP certification

Tools

MS Project

Asana

MS Office

Job description

Your potential has a place here with TTEC’s award-winning employment experience As a Principal Agile Scrum Master working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification inPhilippinessays it all!

What You’ll Do:

Looking for an opportunity to showcase your organization and leadership skills? As a Principal Scrum Master overseeing Infrastructure Information Technology projects for our corporate network; You’ll be our point of contact for our internal stakeholders and external vendors as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you’ll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You’ll report to a Program Manager, Project Management. You’ll contribute to the success of the business as you are the primary point of contact overseeing various infrastructure projects. This role will focus on networking, security, access controls, application deployment and improvements across our infrastructure.

During a Typical Day, You’ll

• Collaborate with internal teams, stakeholders, senior executive level parties and external vendors in a virtual environment
• Oversee documentation of detailed process design and project specifications for our IT infrastructure.
• Verifies and evaluates project task backlog created by engineers. May provide work direction to engineers.
• May act as liaison between engineers and sustaining engineering teams to ensure documentation of system functions and capabilities. Facilitate training documentation when needed for our end users.
• Customize, build, manage and maintain effective project records
• Identify risk, investigate to define mitigation plans, tactfully escal
• Clearly articulate requirements and overall project status to various levels and audiences
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
• Spearhead innovative projects for corporate initiatives and enhancements
• Display managerial courage within an individual contributor role as you navigate the project phases

What You Bring to the Role

• 5+ years' experience in Agile project management or an IT role leading the deployment of medium to large scale global projects
• PMP and/or equivalent relevant project management experience
• Ability to provide strategic guidance while leading a project team
• Ability to execute tasks independently as well as collaborating with team members from various business functions
• Expertise with formal presentation
• Experience with project management and word processing software, spreadsheet and flowcharting applications (MS Project or Asana)
• Willing to work on US hours
• Must have strong knowledge and proficiency in the use of MS Office applications (Excel, Word, PowerPoint)
• Working knowledge of IT infrastructure systems (Palo Alto, Cisco, NetApp, F5, Active Directory)

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives within our global teams.

#LI-Remote