Primary Care Support Associate l Maxicare Baguio

Maxicare Health Care; Tocmo; On-site; PHP 156,000 - 234,000; Full time

Benefits offered by this job

Up to 15th Month Pay

Quarterly Rice Subsidy

Medicine Allowance

HMO Coverage

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care in the Philippines seeks a Customer Care Representative to join our Primary Care team. You will be among the first contacts for patients, helping with inquiries, appointments, and maintaining patient records to ensure smooth clinic flow.

You will also verify insurance information and assist during consultations to support efficient patient care. The role demands attention to detail, adaptability, and strong communication in a fast-paced healthcare setting.

Qualifications

• Graduates with medical-allied background; nursing preferred.
• Basic First Aid certification is an advantage.
• Experience in clinic operations is preferred.
• Strong communication and customer service skills.
• Willing to work on rotational shifts (5 days a week, with varying rest days).

Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Skills

Communication skills

Customer service

Detail-oriented

Multitasking

Teamwork

Education

BS Nursing preferred

Graduate of medical-allied course

Job description

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. As one of the first points of contact for our patients, you will be responsible for creating a welcoming and professional environment while addressing patient inquiries, assisting with appointment scheduling, managing patient records, and verifying insurance information. You will also work closely with physicians and other healthcare professionals to ensure smooth patient flow, assist during consultations and routine check-ups, and help maintain an organized and efficient clinic environment. The ideal candidate is detail-oriented, service-driven, adaptable, and comfortable working in a fast-paced healthcare setting. If you are committed to providing compassionate patient support and contributing to quality healthcare services, we would love to have you on our team.

Daily Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

What We Offer

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Allowance
• HMO Coverage

• Life Insurance
• Convertible Leave Credits