Presales Manager

GMS; Mexico; On-site; PHP 5,552,127 - 8,019,740; Full time

Job summary

GMS is seeking a Presales Manager with a strong telecom engineering background and fluency in English and Spanish to collaborate with the sales team, drive new customer acquisition, and expand opportunities with existing clients.

The role requires proven telecom industry experience, core network knowledge, and the ability to present complex concepts clearly to technical and non-technical audiences across different time zones.

Qualifications

• Experience in the telecommunications industry with engineering expertise.
• University degree in Telecommunications or related field.
• Fluent English and Spanish required; Portuguese a plus.

Responsibilities

• Collaborate with the sales team to drive new customer acquisition and upsell opportunities.
• Support sales with in-depth product and business knowledge.
• Identify trends in customer needs and feature requests.
• Communicate value proposition to sales teams and clients.
• Share knowledge and suggest improvements to processes and solutions.

Skills

Telecom experience

Core network knowledge

SS7 knowledge

SMPP knowledge

SIP knowledge

CAMEL/CAMARA protocols

Presentation skills

Education

University degree in Telecommunications

Tools

Power BI

Unix-based OS

Job description

We are looking for a Presales Manager with a strong background in telecom engineering and fluency in both English and Spanish. In this role, you will collaborate closely with the sales team to drive new customer acquisition and expand opportunities with existing clients, ultimately boosting sales and revenue for the company's products.

We will only consider candidates with fluent Spanish for this role.

Who we are

GMS is the AI-driven communications solutions partner for Mobile Network Operators and Enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients, we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.

What will you do

• Collaborate closely with the sales team to drive new customer acquisition and develop upsell opportunities with existing clients.
• Support sales efforts with in-depth products and business knowledge.
• Identify trends in customer needs, market demands, and feature requests.
• Determine best-in-class services and communicate the company value proposition to both the sales team and clients.
• Share knowledge and proactively suggest improvements to processes and solutions.

What we expect

• Proven work experience in the telecommunications industry, with engineering expertise in core network platforms, SMS & signaling, or voice firewalls.
• Fluent English and Fluent Spanish are required. Portuguese proficiency is a plus.
• University degree in Telecommunications or a related field.
• Strong knowledge of SS7, SMPP, SIP, CAMEL, CAMARA protocols.
• Experience with Unix-based operating systems is a plus.
• Proficient in Microsoft applications, including Power BI.
• Ability to explain and present complex concepts in a clear and accessible way to both technical and non-technical audiences.
• Ability to support projects across different time zones.

What we offer

• Multicultural & dynamic environment in a fast-growing worldwide business.
• One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
• Professional team that is committed and stands for the highest standards of performance.
• Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
• Customer-oriented culture with high respect for both internal and external customers.