Presales Engineer for ITSM

First Datacorp; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

First Datacorp is seeking a Solutions Design Specialist to lead in designing IT solutions with emphasis on security, automation, and proof-of-concept initiatives. You will tailor solutions using ITSM frameworks and present the benefits to clients during technical sessions.

You will support customers with demonstrations, implement automation strategies, and collaborate with cross-functional teams to deliver top-tier IT services in the Philippines.

Qualifications

• Bachelor’s degree in IT/CS/Info Science or related field.
• Strong understanding of Microsoft technologies, systems, and automation platforms.
• At least 3 years of experience in Solutions Design or Product Demo.

Responsibilities

• Lead in designing IT solutions with focus on security, automation, and PoC initiatives.
• Handle, develop, and implement solutions using ITSMs to streamline business processes.

Skills

Microsoft technologies

IT jargon proficiency

Solutions design experience

Education

Bachelor's degree in IT/CS/Info Science or related

Tools

Ivanti

ServiceNow

ManageEngine

BMC Software

CrowdStrike

Trellix

Job description

First Datacorp (FDC) is a trusted Information Technology service and solution provider established in 1985. As a leader in software consulting, development, service management, and system integration, FDC is committed to delivering excellent IT solutions. With over four decades of experience, the company is recognized for its focus on customer satisfaction and collaboration with top technology innovators. FDC continues to create innovative, world-class solutions for businesses in the Philippines and beyond, upholding its mission to be a premier Filipino IT enterprise.

WHAT THE ROLE IS ABOUT:

• Lead in designing and identifying specific IT solutions, considering security functionality, business process automation, and proof of concept initiatives.
• Handle, develop, and implement solutions using ITSMs to streamline and automate business processes.
• Conduct customer presentations and provide technical support for the recommended solution set.

WHAT YOU'LL NEED TO BE:

• Graduate of a Bachelor's Degree in IT, Computer Science, Information Science, or other related courses.
• Technical understanding of Microsoft technologies, systems, and automation platforms.
• Proficient in computer and IT-related jargons and technologies.
• Relevant 3 years of experience in Solutions Design and Presentations or Product Demo

Technical Skills:

• Ivanti
• ServiceNow
• ManageEngine
• BMC Software
• CrowdStrike , Trellix