Premium Travel Support Specialist (Flexible Hours)

Sutherland; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Incentives

Job summary

Sutherland is hiring a Customer Service Associate for a Premium Travel Account based in Taguig, Philippines. In this role you will handle travel-related inquiries, manage date changes, cancellations, refunds, and lodging concerns to ensure a smooth customer experience.

Requirements include at least 1 year of BPO experience, strong English communication skills, and basic computer literacy. The program offers paid training, time off, health benefits, and flexible scheduling.

Qualifications

• At least 1 year BPO experience.
• Sales, Outbound Sales or Travel experiences are preferred.
• Excellent English written and verbal communication skills.
• Working knowledge on computers.

Responsibilities

• Provide clear and professional answers to various questions regarding Travel inquiries;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.

Skills

BPO experience

Sales experience

Travel experience

Excellent English

Computer literacy

Job description

Sutherland is hiring a Customer Service Associate for a Premium Travel Account based in Taguig, Philippines. In this role you will handle travel-related inquiries, manage date changes, cancellations, refunds, and lodging concerns to ensure a smooth customer experience.

Requirements include at least 1 year of BPO experience, strong English communication skills, and basic computer literacy. The program offers paid training, time off, health benefits, and flexible scheduling.