Premium Travel Concierge - Hybrid Work & Growth

American Express Services Europe Limited; Taguig; Hybrid; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Attractive base pay

Competitive performance-based bonus

Health, dental, vision and life insurance

Free HMO coverage

Retirement Fund

Career development opportunities

On-site gym

Workplace flexibility

Job summary

A leading travel services company in Metro Manila is seeking a Travel Consultant to assist Premium Card Members with personalized travel experiences. This role involves providing exceptional customer service, planning and executing travel arrangements, and ensuring customer loyalty. The ideal candidate will have strong communication skills and experience in customer-facing roles. This position offers attractive pay and a hybrid work arrangement, catering to both onsite and work-from-home setups.

Qualifications

• Proven ability to provide premium customer service, ideally in a Call Center environment.
• Experience servicing customers ideally in hospitality or high-end customer service.
• Strong written and verbal communication skills, fluent in English.

Responsibilities

• Delight Card Members with unforgettable travel experiences.
• Customize travel itineraries through booking various travel arrangements.
• Assist customers with issues related to travel plans and website navigation.

Skills

Customer service

Problem solving

Communication skills

Geographical knowledge

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Multiple software tools

Job description

A leading travel services company in Metro Manila is seeking a Travel Consultant to assist Premium Card Members with personalized travel experiences. This role involves providing exceptional customer service, planning and executing travel arrangements, and ensuring customer loyalty. The ideal candidate will have strong communication skills and experience in customer-facing roles. This position offers attractive pay and a hybrid work arrangement, catering to both onsite and work-from-home setups.